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Assistant Service Manager

1.00 to 10.00 Years   Bangalore   17 Jul, 2026
NAARA MOTORS LLP
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryAutomobile / Auto Ancillaries
Functional AreaService / Installation / Repair
EmploymentTypeFull-time

Job Description

    Job Title: Assistant Service ManagerLocation: Bengaluru J P Nagar (Naara Kia Motors)Role Objective:To support the Service Manager in overseeing day-to-day workshop operations, ensuring high productivity, efficient repair order processing, and maintaining excellent customer satisfaction scores (DCSI) in alignment with dealership KPIs.Key Responsibilities:Operations Support: Assist the Service Manager in monitoring daily Repair Order (RO) targets, work allocation, and ensuring shop floor efficiency.Team Management: Provide leadership and guidance to Service Advisors, technicians, and floor staff to ensure timely vehicle delivery and quality of service.12Customer Relationship Management: Handle service escalations, manage customer concerns, and ensure a high Complaint Quality Closure percentage.1Data & Reporting: Monitor service data, track repair metrics, and maintain accurate records for warranty operations and inventory tracking.Quality Assurance: Ensure standard operating procedures (SOPs) are followed for all vehicle inspections and road tests.Requirements & Qualifications:Experience: 36 years of experience in the automobile service industry, with previous experience in a supervisory or team lead capacity.Technical Skills: Proficient in service operations, team management, and basic automotive technical knowledge (e.g., PLCs, mechanical diagnostics).Soft Skills: Strong analytical, communication, and interpersonal skills; ability to manage high-pressure situations.Education: Bachelors Degree or Diploma (Mechanical/Automobile/Management) preferred.Tools: Proficient in MS Office/Excel for data analysis and reporting.Why Join Us:Opportunity to work with an energetic team at a growing dealership group.Performance-based incentives and career development paths within the Naara Kia network.

Keyskills :
reportingteam managementdatacustomer relationshipsupoort

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