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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Assoc Servce Ops Exp - Servc DelQualification: Graduate / Diploma1. Candidateshould be ITIL certified 2. Should possess good communication skills , both written and spoken3. Willing to work on rotational shifts and on weekends4. Experience in Incident Management and request fulfillment required andChange Management required. Knowledge on Problem Management basics will be anadvantage5. Timely completion of stated tasks and ad - hoc tasks6. Drive Open tickets to closure 7. Drive adherence to ticket creation and documentation by the team8. Ensure SOPs are updated with any changes that are notified by Client orL2s before end of shift9. Act as a single point of contact for co - ordination between all stakeholders (Customer Internal)during critical Incidents and Change activities.10. Primarily responsible for quick restoration of services during majoroutages by effectively driving Bridge calls and co - coordinating with variousSubject matter experts from the customer end11. Incident analysis and publishing of summary reports on periodic basis.12. Attend Major Outage Post - mortem calls and other important issues asdeemed by the customer13. Need to handle Team Mailbox while in shift as appropriate for eachmail14. Provide concise and up to date Shift Handover to colleagues15. Will be responsible for end to end shift management and supervision ofNOC team16. Conduct shift handovers and ensure the updates are passed on to thenext shift by the NOC team17. Ensures adherence to all process and procedures defined by Client andinternal18. Active involvement and contribution in all value add activities givento the customer19. Suggest service improvements regularly and own at least one SIP perquarter20. Should understand basics of Networking , Windows , VMware . Storage , DBand UNIX will be an advantage21. Should be aware of basics of Monitoring tools22. Should be well versed with any of the ticketing tools like Remedy , Service Now etc23. Working knowledge on MS Windows administration and MS Office Suite , Usage of WebEx for hosting calls / screen sharing / scheduling.,
Keyskills :
msofficesuitesubjectmatterexpertsmsofficeitilcertifiedticketingtoolsshiftmanagementchangemanagementproblemmanagementdigitalconversionincidentmanagementcommunicationskillswinummaryrep