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Associate 2,Service Fulfillment Team

1.00 to 3.00 Years   Bangalore   26 Mar, 2021
State Street Corporation
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

The team you will be joining is a part of State Street Global Advisors, one of the biggest asset managers in the world, that provides services to the world s governments, institutions and financial advisors across the globe. With over four decades of experience and trillions of dollars in assets under management, we offer one of the broadest selections of services across asset classes, risk profiles, regions and styles. As pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest.Join us if making your mark in the asset management industry from day one is a challenge you are up for.What you will be responsible forAs Service Desk Associate 2 you will:What we value These skills will help you succeed in this role

  • Strong oral & written communication skills, Analytical skills, Pro-active problem solving attitude.
  • Experience using ITSM Ticketing tools (e.g. Service Now ) to manage and track incidents preferred
  • Working knowledge of Windows operating systems, Microsoft Office application suite
  • Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
  • Excellent interpersonal, organizational, communication and customer service skills; A certification helpful.
  • IT Service Desk - provides first level technical support through phone, email and chat support with a focus on prompt first call resolution.
  • Support for PCs, laptops, printers, cell phones, and tablets etc.Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution
  • Ability to multitask, prioritize, and resolves issues in a timely manner within a high-pressure environment
  • Knowledge of Investment Management banking practices is helpful, Basic understanding of finance industry and terminology
  • Communicates with customers at all levels of technical and non-technical skills sets
  • Follow all standard operating procedures (SOP) through the effective use of Knowledge managementWork collaboratively with people across the organization
Education & Preferred Qualifications
  • Bachelor s Degree level qualification (in a computer or IT related subject preferred) (B.E, B.TECH. BCA)
  • 1 - 3 years of experience in Technical Service Desk (Preferably VIP support) with excellent communication skills
Additional requirements
  • Pro-active problem solving attitude, Analytical skills, Strong oral & written communication skills
  • Exposure to ITIL process and ticketing tools (ServiceNow) with skills to generate Dashboards to report and act on trends.
  • Must be willing and able to work various shifts as assigned (such as nights, weekends and statutory holidays), based on business needsDemonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as requiredAbility to work effectively in a team environment and collaboratively with other departments
  • Ability to review and analyze customer needs and provide appropriate client options/solutions.
  • Investment Banking domain experience is plus
  • Promote service excellence and work on an ITIL structure throughout.
  • Manage OLAs between internal departments
  • Work closely with Incident Management
  • Be able to document fixes and see incidents through to resolution
,

Keyskills :
content managementcustomer relationspresentation skillsrecord keepingms officeit service deskstandard operating proceduresservice desk

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