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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other SoftwareSales / BD |
| EmploymentType | Full-time |
Prior experience in Service Delivery and Program Management in the IT Infrastructure/ Managed Services Space is a must. Should have managed a team of 200 + resources for onsite & remote in multi customer environment. PMP, ITIL and Related Quality certifications preferred. Global client engagement is a must. Experience of managing Infrastructure & App- Ops is must. Experience of managing Technical Architects is must Experience on P&L Management is must Role Summary: - Responsible for managing service delivery for (GCC- ITSC- SOC- COE) Global Clients - Responsible for Multiple client delivery with a span of 120+ resources - The support scope would be mix of onsite and remote Key Responsibility Areas: Operations & Program Management - Operations Process Management, Finance Management, People Management. Strong background of leading core technical architect teams across VMWare, Exchange, SFB, Storage & Backup, Data Networks, Windows & App- Ops. - Project Execution Excellence - Maintain 100% adherence to Project Plans with a proven record of leading Business Critical transformation projects. Create best in class delivery methodology to exceed quality, speed and cost goals - Driving Financial Improvement Plans and take charge of Revenue & Profit controls. Meet and exceed the SBU s Revenue & Profitability Goals - Reduction of cycle times for any process, Inputs from Customer Feedback. - Managing contracting and subcontracting engagement. - Proven record of driving recruitment & resource fulfillment plans. - Enhance Customer Experience and Relationship depth from transactional to strategic level. - Meet and exceed the functions employee retention targets. - Establish Knowledge Management framework to capture learning and enhance delivery toolkits on a continuous basis - Work with Onsite Client Engagement Director to create avenues of revenue (EN) growth Transition - Transition activities include, Takeover New services and Process & Framework, Resources, Metrics and Dashboards, Reviews, Audits and Performance Management, Induction frame work, Training and Skill Development for new skills Metrics Management - Understand clearly operational definitions for all processes, Understand how we measure all critical data points in the processes, Improve any irregularities reported as a result of the Metrics Dashboards Always update weekly and monthly dashboards as defined Load, CMDB, SLA data, Billing data, Resource Productivity Provide additional support during ramp - up stages, Assist in training new team members, Up skill to take on additional deliverables Prior experience in Service Delivery and Program Management in the IT Infrastructure/ Managed Services Space is a must. Should have managed a team of 200 + resources for onsite & remote in multi customer environment. PMP, ITIL and Related Quality certifications preferred. Global client engagement is a must. Experience of managing Infrastructure & App- Ops is must. Experience of managing Technical Architects is must Experience on P&L Management is must Total Experience In Years I hereby declare and confirm that all the information provided by me as a part of this application is true and correct to the best of my knowledge. I understand that any information furnished hereby if found untrue or with any mala fide intentions would result in loss of my candidature and further processing of the application. Join our global team and hone your skills to match with the digital pace,
Keyskills :
itil sla finance storage soc cmdb pmp windows coe vmware gcc etrics it sbu reviews