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Associate Engineer

2.00 to 4.00 Years   Bangalore   04 Mar, 2020
BT e-Serv (India)
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours. Why this role matters Front line, technically-aware customer service agents who demonstrate excellent customer care skills (e.g. owning, driving, communicating/updating and all 5 BT values) such that customers that they call/call them are left delighted with the experience. What youll be doing

  • Works on the customer service helpdesk and answer and pro-actively make calls to resolve customer issues.
  • Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements).
Well also need to see these on your CV
  • Understand the BT products and services that they represent to a solid basic level (e.g. same as Local IT employees) and in-depth BTs operational/service processes.
  • Due to the technical nature of their work, 1-2 months of formal training is required and these people are not script-driven call centre types but Process driven Operations.
  • Good Communication skills ( Written & Spoken English).
  • Exposure / Basic Knowledge in OS(Windows 7,8 & 10, SSCM, Anti-Virus) , MS package( Outlook ,O365, Skype, MS Team, Hello for Business etc) , MDM , VPN & remote connectivity, Hardware(Laptops , Printers, Handheld devices), SharePoint, Password reset.
Why choose us We value different perspectives, skills and experiences. We re creating an inclusive working culture where people from all backgrounds can succeed. That s why we welcome applications from all parts of the community.,

Keyskills :
networkingjava troubleshootingcustomer relations call centercustomer care service levelcustomer service

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