Associate Lead System Engineer

Job Description

Ability to manage multiple issues of differing stages of investigation and priority Work with product developers to assess and create product alterations and contribute to long term solutions Support and ownership of complex software solution issues, debugging to product and component/configuration level. Maintain technical expertise by keeping abreast of technologies as they apply to Syniverse products and services Oracle/SQL Server database administration activities for production environment. Perform Oracle/SQL Server software maintenance (server, client, patches) Root cause the problems and find appropriate solutions Troubleshoot issues impacting production operations Perform data retention/archival process on production databases Open and manage service requests with Oracle/Microsoft Gather input into production RCA on issues Respond to monitoring alerts & alarms under predefined procedures polices Conduct Production on-call support activities Participation in the ticket review and ensure the appropriate solution is provided End to End System knowledge and act as SME Participate in the new initiatives for providing technical solutions Sr System Engineer II Minimum 4-5 years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development. Minimum 4-5 years Software Engineering experience, including 3 years as a Database Administrator Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer Bachelor degree in computer science, electronics or telecommunication Knowledge on one or more operating systems. Knowledge on one or more relational databases Certification on operating systems and databases (Preferred) Prior experience in Technical Service industry will be an added advantage Responsible for dealing with International/Domestic Clients Prior experience in Telecom Operations will be an added advantage 24/7/365 helpdesk support ,system monitoring, application support and willing to work in shiftKnowledge Requirements Working knowledge on UNIX,WINDOWS, Solaris and SQL Experience in use of Oracle/SQL Server tools Experience in producing operational and procedural documentation to a high standard Skilled with standard SQL and Oracle specific SQL constructs Experience with PL/SQL, triggers, stored procedures, SQL tuning Table and index space management Basic knowledge of monitoring and administration tools and utilities (OEM Grid Control) Knowledge of ITIL V3 specifically event, incident, problem management. Knowledge on ticketing tools i.e. Remedy etc. Sound knowledge on network infrastructure (LAN & WAN) Monitoring tool i.e. Netcool, Nagios, Team Quest, Big Brother etc. At least 3 years of good experience in Unix environment and advanced SQL commands Strong on experience in file operations At least one year experience in automation Hands on experience and knowledge on system processes Ability to communicate status updates to project team and management Ability to work independently as well as Team Good communication skills Required Interpersonal Skills Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques. Strong troubleshooting and error analysis skills Monitoring tool Knowledge i.e. HPOV, NNM etc Knowledge on ticketing tools i.e. HPSM etc. Associate Lead Engineer 5-6 years of relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development. 5-6 years Software Engineering experience, including 4+ years as a Database Administrator Preferred Oracle certifications-OCP, OCA, Certified Training Working technical experience with designing, building, installing, configuring, and supporting Oracle/SQL Server and storage servers and management software Working technical experience with designing, building, installing, configuring, and supporting Unix servers and storage servers and management software Bachelor degree in computer science, electronics or telecommunication Knowledge on one or more operating systems. Knowledge on one or more relational databases Certification on operating systems and databases (Preferred) Prior experience in Technical Service industry will be an added advantage The ability to build strategic relationships within the organization and with all levels. Prior experience in Telecom Operations will be an added advantage 24/7/365 helpdesk support ,system monitoring, application support and willing to work in shiftKnowledge Requirements Good working knowledge on UNIX,WINDOWS OS, SUN Solaris, UNIX Shell Scripting and SQL Knowledge of ITIL V3 specifically event, incident, problem management. Knowledge on ticketing tools i.e. Remedy etc. Sound knowledge on network infrastructure (LAN & WAN) Monitoring tool i.e. Netcool, Nagios, Team Quest, Big Brother etc. Storage management knowledge Working knowledge of database backup and recovery procedures Capable of working in a team environment Working knowledge of product lifecycle methodologies Working knowledge of client/server architecture Understanding of process management concepts At least 5 years of strong experience in Unix environment and advanced SQL commands At least 2 years of automation experience At least 1 year experience in managing releases and maintenances Strong experience in file operations Good experience on system processes Ability to communicate status updates to project team and management Ability to work independently as well as Team Good communication skills Required Interpersonal Skills Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques. Strong troubleshooting and error analysis skills Knowledge on ticketing tools i.e. HPSM etc. Monitoring tool Knowledge i.e. HPOV, NNM etc.,

Keyskills :
lansqlracle/sqlserver