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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | Sales / BDFinance / Accounts / Tax |
| EmploymentType | Full-time |
Position Purpose: Responsible for managing the operations, project and service delivery. The team has diverse skilled business support executives working in 3 different shifts.Primary Responsibility: Ensure highest levels of Customer ExcellenceExceed annual performance targets as set in KRAConduct team and individual reviews to provide timely feedbackConduct interviews for all future hiresBuild a collaborative and high-performance teamTimely address all incidents and escalationsClosely work with Business Development and Cross Functional teamsTimely submit MIS reports as per the scheduleConduct trainings to improve team competenciesFlexible work hours based on the needs of the team and the organisationCompetency / Skills:Excellent communication skill, both written and verbalWorking knowledge of MS-Excel, MS-Word, MS-PowerPoint and MS OutlookKnowledge on Salesforce, ISO, GDPR etc., would be an added advantageExperience working with global customers,
Keyskills :
salesmanagement miscustomer relations qualityservice delivery management ms outlookmis reporting