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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesEnsuring total customer satisfaction by providing quality service, submitted in a timely manner and communicated effectivelyContinuous Improvement in Productivity to the standards prescribed from time to timeProvide data (in SAS platform) & information support for all the key initiatives of business units across Retail Bank / Private Banking supporting countries & group teams.Participate in Projects by performing UATs as & when required (e.g. UATs on report conversion/migration due to Data-Mart enhancements).Work with Group Analytics team on setting up guidelines related to data security governance in line with Group Policies and monitoring/tracking the team s compliantProvide guidance to Group/Country Analytics teams on matters related to data governance and solutions to enable delivery of information to stakeholders in a secured, timely and efficient mannerWork closely with technology and Ops function and the data warehouse team on solutions to resolve identified production issues which are impacting existing infrastructure /solution covering data quality, data assurance, refresh timeliness, data security governanceProactively managing /monitoring the processes around data warehouse access application, approval and user access reviewTo work closely with the Project teams (Business & Technology), to review the integration of new functionality / technology implementation projects initiated and ensure that these projects are in line with the Information Management Policy requirementsManage analytics support for all the key initiatives of all segments/products of Retail Bank / Private BankingExtend analytics support spanning across entire gamut of business (Customer Acquisition, Portfolio Management, New Product Development)Manage analysis & reporting across all Retail products/segments / Private BankingManage processes leading up to scorecard performance tracking and incentive calculationInteract with metrics owners across various functions and get end to end understanding of the metrics and applicability of the same across various ScorecardsLiaise with customers on the periodic review and re-negotiation of Service Level Agreements and any other related performance and quality measuresUpholding the Values of the Group and Company at all timesEnsuring compliance of applicable regulations and policiesProcessing and Decision making as per the Departmental Operating Instructions (DOI) manual and within the timeliness and accuracy standards specifiedMaintain and update process documents (e.g. DOIs, Report glossary) as and when there are changes/enhancements in a timely manner,