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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Media / Dotcom / Entertainment |
| Functional Area | Maintenance |
| EmploymentType | Full-time |
Job Requisition: R- 2606 Associate Product Support Tech (Open) Primary Location: BANGALORE The Associate Product Support Rep is an integral part to the Customer Support Team based in Neustar India Bangalore office. Associate Prod Support Rep provides first solutions support to Registry product within the support group. Is instrumental in providing and suggesting process changes and improvements. The Rep is responsible for assisting and supporting our customers via Phone, Email and Support Ticketing System. Responsibilities /Key Tasks: Maintain Email, Phone and Ticket response times in accordance with SLA s Ability to manage high profile customer relationships Ability to multitask and manage independent projects Availability for multiple schedules for 24x7x365 support hours Possesses adequate product knowledge to resolve basic problems on the first call /initial email. Serves as a consultant to the customer. Possess the ability to work with other Internal Departments to determine the root cause of customer facing issues Actively listens, communicates clearly, concisely and assures customer understanding. Possessing a methodical and disciplined approach to problem solving Having the ability to analyze and solve customer facing issues based on the facts presented by the customer and knowledge of the product line Provide timely escalation of issues within organization as necessary Maintain help desk tickets with current information Provide and update support documentation as required Qualifications /Education Requirement: Minimum 2 years professional technical experience; or an equivalent combination of education and professional level technical experience required. Degree Preferred but not required Excellent verbal and written communication skills Must Haves: The ability /aptitude to learn Adaptability /Flexibility Analytical Thinking /Problem Solving skills Customer Service Focused Self- Motivated /Curious Reliability /Accountability Time Management skills High Attention to Detail Neustar does not accept unsolicited resumes from external firms or agencies. Neustar will not be responsible for placement fees associated with unsolicited resumes. DIVERSITY Diversity, inclusion and teamwork are second nature to Neustar; and these values permeate our entire business structure. Neustar is committed to creating an environment where a wide spectrum of opinions and beliefs are actively sought, listened to and respected. Further, our talented workforce draws from the many geographic areas and markets in which Neustar operates worldwide, which represents a distinct competitive advantage. The rich and varied personal and professional backgrounds of our employees make Neustar a dynamic and rewarding company at which to build a career. We invite you to join us. EOE of Minorities /Females /Vets /Disability Neustar, Inc. considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or status as a Vietnam- era or special disabled veteran in accordance with federal law and other state and local requirements. Neustar, Inc., complies with applicable state and local laws prohibiting discrimination in employment and provides reasonable accommodation to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA) and applicable state and local laws.,
Keyskills :
pectrum managementcommunication skillstime managementproduct knowledgefederal lawmanagement skillscustomer serviceproblem solvingcustomer supportroot causeindependent proservice focusedproduct support