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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Rs 1.5 - 4.5 Lakh/Yr |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Troubleshooting Hardware/Networking/OS related queries for our global customers over phone. Previous experience in handling International clients over Email and Chat platform will be preferred. Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA. Providing L1/1.5 assistance to the client users over Email & Chat. Validating the closureDesirables:Person is required to provide 24X7 support on Service Desk responsibilities Resource is required to have good communication skills both verbal and writtenAny Graduate with min 60%Essential Job Functions
Keyskills :
sqlinsuranceslaauditingbusiness requirementsservice deskcost effectiveproblem solvingcomputer scienceteam performancetechnical servicesdesktop engineeringcommunication skills