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Associate Site Merchandiser, Subscribe & Save

2.00 to 3.00 Years   Bangalore   01 Sep, 2022
Amazon
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Job summaryAmazon.in Consumables Product team (across Subscribe & Save, MRP & consumer engagement charter) is looking for a smart, enthusiastic and hard-working candidate to join Subscribe & Save Program team as a Associate Site Merchandiser. You will utilize data and develop processes to improve customers experience for the program. You will directly work with program/product/marketing teams to develop scalable, long-term solutions which will have a significant impact on internal and external stakeholders.An ideal candidate would be one who has strong bias for action, is able to work backwards from go-live dates, extract data and analyze performance post execution. Good communication and interpersonal skills will be vital for this individual to effectively negotiate and get work done from partner teams. They would be expected to liaise with different stakeholders, seek timely help/ escalate to senior management on potential blockers and exercise judgment where clear guidelines may not be available.Key job responsibilitiesThis role will be responsible for planning and executing on-site and off-site merchandising designed to increase awareness & engagement for the program. This role will also action upon customer escalations and root cause issues. A successful candidate works with business/customer/merchandizing tools, is comfortable accessing and working with data, and partners with the business to identify strategic opportunities and deliver results. The key responsibilities and expectations from the role are: Drive root cause analysis and propose data-driven solutions on customer VOCs Create metrics and performance dashboards to measure KPIs on customer VOCs Engage with cross-functional teams for implementation of project/program requirements and troubleshooting Assist in execution of on-site & off-site marketing campaigns. This includes email programs, new product launches, cross-category placements, developing and executing Amazon site-wide events, browse tree design and search results Work with design teams and various marketing channel partners to ensure timely execution of campaigns., Bachelors degree Experience designing and executing online customer experiences on Amazon Strong communication skills; experience in coordinating with teams and communicating to senior management 2-3 years of prior experience Ability to work in ambiguous situations and with multiple stakeholders Proficiency in basic HTML and Excel, plus the ability to learn our in-house tools quickly. Ability to analyze data & performance metrics and use the same to fine-tune ongoing marketing campaigns. Experience in customer service

Keyskills :
customer serviceroot cause analysischannel partners

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