Associate SME - Messaging

Job Description

> Lync 2010/2013 or Skype for Business 2015, Skype for Business Online, MS Teams.> L2/L3 level experience in Lync/Skype management.> Expert knowledge in managing Lync/Skype Enterprise Voice.> DID number assignment.> Creating and managing Voice policies.> Management of Lync Mediation Server.> Basic Microsoft SQL database queries related to Lync management.> Generate various reports w.r.t Lync 2013/Skype for Business 2015.> Monitor, Administer, Troubleshoot and provide L1/L2/L3-Server Level of support for eMail infrastructure hosted on Microsoft Exchange Server 2007/2010/2013 & O365 for a user base spread across multiple environments and time zones.> Troubleshoot and administer the Exchange Active Sync (EAS) environment for multi-thousand devices that are managed through Good Mobile.> Responsible for Incident Management i.e. Troubleshooting and leading critical or urgent issues on eMail and mobility infrastructure, and driving them to resolution as per the agreed SLAs with customer.> Manage Exchange Load Balancers (KEMP Load Balancer & WNLB).> Managing of Email gateways Cisco IronPort.> Performing successfully configuration changes to the infrastructure within the defined maintenance schedules. E.g. OS and Application Patches, Roll-Ups, Upgrades, etc.> Perform duties such as Setting up Mailboxes, Device Enrollments / Mailbox Restorations - Disaster Recovery / Redundant Environment Setup / Configuration / Administration, Scripting Languages: PowerShell.> Support Knowledge Management initiative and assist Problem Manager with creation of SOPs/ KBs for Known Error Database.> Keeping updated with the latest features and solutions for the products supported, and up skilling as and when Program demands.> Proactive monitoring and administration: Sound knowledge of warning/Errors. Any error observed during health check/reports, should be able to analyze the criticality and impact and try to resolve.> Hardware and Networking: Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software & Hardware Raid, Clear network fundamentals & topology> Exchange/Domino/Send Mail Messaging Management: Sound knowledge of Exchange/Domino/Send Mail server, service pack installation, troubleshoot various server related issues, troubleshoot NDRs, Exchange server roles and responsibilities, Basic knowledge of power shell, Knowledge of DAG, Knowledge of RSG/RDB and tracking emails.> Messaging Server & Client: Sound knowledge of Outlook/Lotus Notes, Analyze the message header, Delegate permission, Recovering deleted items, Outlook rules, Free/busy, Create/Modify location document,> Collaboration Services: Good knowledge and experience in handling Skype for Business / Lync 2010/2013 Servers. Experience on Enterprise Voice and client related issues.> Clustering: Clear Clustering fundamentals, knowledge between NLB and Clusters> Active Directory User Administration and Management: Basic knowledge - What is Active Directory, user administration and management.> Backup/Recovery: Working knowledge on Setup and Configuration of native & 3rd party backup management tools & troubleshooting. Technical understanding of different types of backup and restore scenarios> Antivirus & Antispam: Working knowledge of native & 3rd party antivirus management tools, Virus definitions/signature update, Profanity, SPF, Trust Manager, Reputation, Spoof, RBL, Grey Listing and Define route.> Mobility Server > Blackberry/Active Sync, Microsoft InTune, IBM MaaS360, Goodlink etc. & Clients: Sound knowledge of Blackberry/Active Sync, Goodlink, Knowledge of Mobility server/device software.Enterprise ActivationWipe out handheldGenerating and resettingEnterprise Activation PasswordReset handheld,

Keyskills :
music makingenterprise voicedatabase queriesmail serverbackup managementexchange serverdisaster recoverysql databaseactive directory