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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software,Network / System Administration |
| EmploymentType | Full-time |
What will you contribute The role is at TP1 level, reporting to the Bangalore Support Lead and handling customers mainly from MEA, EUR and AMER.This role is crucial to Opics CS team as it requires the individual to have techno functional knowledge in the application. The consultant will be required to analyze cases that are suspected defect in nature, validate the fix as part of ESG activities.Responsibilities & Deliverables:1. Engaging with our internal and external customers and tracking their issues from start to finish, in a timely and efficient manner2. Working closely with other functions, underlining quality issues, sharing constructive customer feedback and suggesting ways for improvement.3. Having a fair and controlled backlog ensuring outstanding cases are followed through to their logical end.Required Experience:1 Academic qualifications : B.E/B.TECH or MBA2 Any Functional domain/Technical certification and .NET exposure would be an added advantage3 Should be good at analytical and problem solving skills*************************************************************************************************************The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. If you need assistance or an accommodation due to disability please contact your recruitment partner.*************************************************************************************************************,
Keyskills :
networkingactive directorytroubleshootinglanantivirusproblem solvingtechno functionalnetopicstechnofinishreportingconsultinganalyticalrecruitmentdisabilities