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Associate Technical Support Engineer

2.00 to 4.00 Years   Bangalore   04 Feb, 2021
Lithium Technologies Inc
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

ROLE We are looking to add an Associate Technical Support Engineer to the Mission Critical Support Team. You ll be responsible for providing critical support to product outages for three different products as well as proactively monitor product infrastructure and mitigate performance issues that have the potential to become an outage if not checked. The position requires one to work in 24x7 shifts. The team sets high standards for the work they do while also maintaining a learning oriented work environment. You ll be challenged to scale up quickly and learn many new technologies. This is a customer facing role. WHAT YOU WILL DO

  • Work on Severity 1 issues (outages) across all products and for different customers.
  • Respond to customers within defined SLAs and committed timelines.
  • Monitor product infrastructure through alerts and take timely action to resolve them.
  • Develop RCA while working along with Engineering teams.
  • Learn new technologies and help transition newer services to the MCS team.
  • Identifying documentation requirements in our knowledge base.
WHAT WE ARE LOOKING FOR
  • At least 2 years of experience in technical support roles, ideally supporting web applications
  • Demonstrable interest in software and technology
  • Ability to understand and troubleshoot basic technical issues
  • Excellent written and spoken communication skills
  • Able to communicate effectively between teams and individuals of varying technical expertise
  • Familiar with the latest trends in social channels (forums, Facebook, Twitter, etc.)
  • Able to multi-task effectively while working on customer issues
WHAT WOULD ADD VALUE
  • Working knowledge of Application Servers like Apache Tomcat and Web Servers like Apache.
  • Experience with analysing JVM thread dumps or Heap Dumps.
  • Experience in Web Technologies like HTML5, CSS, JavaScript, JQuery, etc. and Programming languages like Java, J2EE, or python.
  • Experience in Scripting languages like Shell, bash, etc. User level experience of Linux Environment.
  • General idea about Multi-Tier Web Application architecture
  • Technical or support certifications such as ITIL V3/V4
WHY SHOULD YOU JOIN OUR TEAM Awesome Culture
  • Performance Driven
  • Flexible Working hours
Great Benefits
  • Health, Dental & Visual insurance
  • Gym Allowance
  • Well stocked Pantry
  • Commute and leave allowance
  • Generous leave policy
Competitive Compensation
  • Among the best in industry
  • Annual bonus
Equal employment opportunity
  • Our employment practises
OUR VALUES We earn trust through our actions and attitudesWe win and grow as one teamWe listen learn and lead to help our customers succeed,

Keyskills :
sqltechnical supportprocess engineeringtroubleshootingsocial media marketingweb applicationweb technologiesweb applicationsmission criticalcustomer engagement

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