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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BDTechnical / Process Training |
| EmploymentType | Full-time |
Job Description Associate Technical Support Engineer ( APAC) About KhorosTwo industry- leading customer engagement platforms, Spredfast and Lithium, have merged to create Khoros. We help our customers develop trust and connections with their customers, and we re proud of how we do business at Khoros. Comprising Care, Marketing and Communities, the Khoros engagement platform enables brands to manage multiple digital touchpoints, facilitate millions of conversations, and drive smarter decisions through data - connecting customers, content and conversations at the right digital moment. Who are we looking forThe Associate Technical Support Engineer role is entry level technically and is responsible for ensuring that our customers are communicated with, our internal staff members are followed up on, and dealing with the bulk of our straightforward technical questions. Here s where you d be able to make a difference: Monitor requests through multiple channels including email and phone, providing support and respond to queries from our customers in an accurate and timely mannerEscalate problems to the correct teams where appropriateResolving simple requests without needing to escalateIdentifying documentation requirements in our knowledge baseMaintaining our high standards for customer communication and response timesEngaging in training opportunities on our products and key technical areas We need a customer focused individual with an enthusiasm for technology and social media and who loves engaging with people. We re looking for someone who gets a kick out of helping their colleagues as well as solving problems for customers. There ll be plenty of opportunities to learn about our products and develop your career in a technical or customer- centric direction. RequirementsSome experience in customer and/ or technical support rolesDemonstrable interest in software and technologyAbility to understand and troubleshoot basic technical issuesExcellent written and spoken communication skillsAble to communicate effectively between teams and individuals of varying technical expertiseAn overall desire to grow a career in a technical support roleAble to multitask effectively while working on customer issues Education ( Preferred, not Required) Bachelor s Degree in Computer Science, Information Technology or related field Technical or support certifications such as HDI, ITIL, MCSA: SQL or Oracle SQL Expert Why you should join our teamWe have a technical bootcamp in which you ll learn how to work with our products, focus your attention on the right things that our customers need and understand how to empathetically work with our customers. Our motivation is to truly make a difference on each case by responding quickly and with high quality. We earn the loyalty and trust of our customers by setting a new standard for amazing support every interaction, every day. The team is hoping to find someone who is energized by social media, customer support, and solving complex challenges. We re open, transparent and hardworking. Our culture is as exciting as our products and we re looking for another person to join. Come check us out! Skills/ Requirements,
Keyskills :
troubleshooting sql customer ocialmedia customerfocus processengineering customerengagement oraclesql informationtechnology technicalsupport customerrelations computerscience customersupport entrylevel