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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
This position , under the general direction of both the supervisor and manager , provides technical support for our award - winning K - 12 software systems. This position provides world class solutions - oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction. This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze , troubleshoot , diagnose and resolve software or system related issues. This position will interact with customers via telephone and written internet based communication. Duties and Responsibilities Essential duties and responsibilities include the following. Answer , evaluate , and prioritize incoming telephone , email and chat - based requests for assistance from users experiencing problems with hardware , software , networking and other computer - related technologiesDeliver professional , courteous , and timely communication to customersDiagnose and troubleshoot issues to resolve or escalate casesDocument and track cases using CRM toolCollaborate with peers and colleagues to best serve needs of customersStay current on all key support topics , including product knowledge and required technical and customer support skillsMeet and exceed all expectations and established benchmarksAll other duties as assigned,
Keyskills :
diagnose design software sql chat troubleshooting hardware email echnicalsupport customerservice customersupport processengineering productknowledge applicationsoftware customersatisfaction customerrelations