| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
The AV Operations Manager for APAC will lead a team of talented AV technicians spanning multiple time zones and countries.You will work with your peer teams around the world to standardize operations to provide Amazonians with a seamless, delightful experience.You will look for opportunities to standardize, improve productivity, reduce time to resolve, and reduce defects.You will look for opportunities to up-skill your team to help them address more technical problems, and to grow their careers so they can transition into AV Engineering, Events, or other exciting roles.A successful candidate will bring their years of experience in technical team management and step seamlessly into a fast-paced corporate office environment, demonstrating strong organizational skills, impeccable customer service attitude, and passion for building employees careers.You can expect to have work-life balance, but will need to have some flexibility on working hours to accommodate meetings with managers, employees, and customers in other time-zones.Travel up to 30% will be required.Additional Responsibilities Include: Drive quick resolution for escalated AV issues. Responsible for staffing decisions, final interviews of candidates, team reassignments. Plan schedule with employees and peers to ensure coverage, considering employee holidays, employee leave, and peak times Oversee equipment upkeep, organization, and supply requests Periodically review employee work including documents, tickets, and phone calls for quality Review customer feedback and anecdotes and take actions to measurably improve customer experience Perform employee performance reviews and manage employee performance in accordance with local laws Meet regularly with your team one to one and in group meetings Collaborate with your employees and peers to create and promote training regionally and globally Understand and comply with employment laws where your employees are located Review employee satisfaction data with employees and take actions to improve employee engagementServices provided by the Meeting Operations Team include: Provide break/fix support for Video Conferencing equipment in meeting rooms Provide customers with training on using Video Conferencing technology Coordinate equipment and expertise for meetings including video conferencing gear, displays, projectors, speakers, microphones, cameras, telephones, laptops, media players, document cameras, etc. Assist customers with finding and scheduling appropriate meeting rooms Train customers to use self-service tools to schedule their own spaces, services, and resources Assist customers with finding event services including production, livestreaming and remote recording Provide courteous phone and chat support to customers, 3 years of experience managing technical employees Ability to adjust work schedule to business needs Ability to travel up to 30% 2 years of experience in AV industry 5 years of experience managing technical employees 1 year of experience managing employees at remote locations Avixa Certified Technology Specialist
Keyskills :
transitionapacoperationsconferencinghistorymanagementschedulingedgetoolsustomerexperiencevideoofficeengagementserviceemployee