Automation Lead

Job Description

Role Purpose The purpose of the role is to lead various automation initiativespertaining to strategic accounts in a BU ensuring better clientengagement Do Lead automation roadmaps and strategies for various BUs Ensure complete understanding of requirements needed toimplement automation of various accounts in BUs Do shortlisting of accounts depending upon the size of accountand their ability to accommodate maturity Drive automation maturity in the shortlisted accounts to thenext level Align the customers by showcasing Wipro s capability todrive automation and ROI achievement for the customer Ensure contractual commitments for a particular project are metby understanding the scope and requirements Ensure the desired software and infrastructures are implementedrequired for automation Ensure scalable standards of dashboard and process supportsystem for active automation monitoring Develop and review the Account Automation Plans for each accountin consultation with the account partners and delivery teams Review the automation projects on progress and resolves complexescalations related to operations, production, quality control,schedules and maintenance Come up with solution of the problems regarding automationpersistent in development unit Manage the appropriate level of access control to protect exportcontrolled, proprietary, and sensitive project information Periodically review the project status completion vis-a vis theproject plan and ensure successful roll out Review the upcoming automation trends, technologies and ways ofworking and identify the capability gap within the team Responsible to maintain customer relationships and derivemaximum customer references to ensure business continuity Receive feedback from the customers and align resourcesinternally to close all the gaps Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Account Automation RO Champion Overall client management and ensure implementation of the BOT atthe client end Holmes Engineering Team Coordinate for BOT development and implementation at client end Account Delivery Team Ensure on time project delivery ADH/ VDH Project governance, issue resolution External Customer Provide apt solutions and support as per the requirement Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Leveraging Technology Knowledge of current and upcomingtechnology along with expertise in programming (automation, tools andsystems) to build efficiencies and effectiveness in own function/ Clientorganization Expert Process Excellence - Ability to follow the standards and norms toproduce consistent results, provide effective control and reduction ofrisk Expert Technical knowledge knowledge of various BOTs, SOW andcontractual terms, application services, infrastructure servicessupport, IT services management, RPA tools - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell. Expert Applies the competency in all situations and is serves as a guide toothers as well. Master Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization. Behavioural Competencies Excellent Communication Analytical Mindset Problem Solving approach Managing Complexity Client centricity Execution excellence Passion for results Deliver No. Performance Parameter Measure 1. Client Engagement CSAT, Customer reference, Customer Solutions, mean time to resolvecustomer issues (MMT reducing trend) 2. BOT implementation Work done by the bots for platform/non platform accounts, No. ofplatform accounts per DU,

Keyskills :
it servicesquality controlseleniumaccess controlclient managementframeworkagilejava