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AVP Operations

10.00 to 18.00 Years   Bangalore   15 Jun, 2025
42SIGNS INFOSYSTEMS LLP
Job LocationBangalore
EducationNot Mentioned
SalaryRs 12 - 18 Lakh/Yr
IndustryBPO / Call Center
Functional AreaBack Office OperationsOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    • Position: AVP-Operations/Operations Head
    • Company: a Reputed BPO/BPM
    • Location: Yeshwanthpur, Bangalore
    • Experience: 10-15 Years
    • Salary: 1.5 Lakhs per month
    • Working Days: 6 days a week
    • Timings: 9:30 AM 6:30 PM
    • Reporting To: CEO
    About the Company:Our client is a reputed Business Process Outsourcing (BPO) provider, delivering tailor-made customer experience solutions across industries. With a strong technical BPO foundation, we focus on quality, performance, and operational excellence.Role Overview:We are looking for a seasonedAVP Operationswith a strong background in technical BPOs. This is a leadership role responsible for managing and mentoring operations managers, ensuring process excellence, client satisfaction, and driving strategic growth initiatives.Key Responsibilities:
    • Lead day-to-day operations across multiple BPO projects ensuring SLAs and KPIs are consistently met or exceeded.
    • Manage and mentor Managers and their teams, fostering a high-performance culture.
    • Work closely with the CEO to implement organizational strategies and translate them into actionable plans.
    • Identify and implement process improvement initiatives for operational efficiency and cost optimization.
    • Ensure client deliverables are achieved with a focus on quality, TAT, and compliance.
    • Drive employee engagement and retention through effective leadership and communication.
    • Collaborate with internal departments (HR, IT, QA) to ensure smooth business operations.
    • Monitor performance dashboards and generate regular MIS reports for management review.
    Required Skills & Qualifications:
    • Minimum 10-15 years of proven experience in BPO operations, including team leadership and people management.
    • Strong exposure to BPO processes.
    • Exceptional communication and interpersonal skills.
    • Hands-on experience in managing large teams across multiple processes or clients.
    • High-level problem-solving, analytical, and decision-making capabilities.
    • Ability to work under pressure and manage multiple priorities.
    • Graduate/Postgraduate in any discipline.

Keyskills :
team managementleadership

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