| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Experience in running operations with ITIL processes / ITIL certified. Excellent Analytical and troubleshooting skill. Excellent in Verbal, written communication. Creative thinking in implementing Service improvements (automation, incident reduction, etc.). Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands. Lead a team of 10 -15 members and perform task allocation to the team. Conduct performance appraisals for reporting team members. Ensure that Service is delivered by adhering to the agreed SLA/KPIs. Define and implement Service Improvement plans. Oversee Demand management, Incident & Change management, Problem management and Service Level Management activities in the service. Implement automations in the service resulting in effort and cost savings. Drive continuous service improvements activities in the service. Have regular forums to connect with client to discuss on day-to-day operational topics. Conduct Team meetings regularly. Support team in resolving critical technical issues during crisis situations IBM ISP/ DELL EMC Networker / VEEAM / Veritas NetBackup / Linux and Windows Administration Intermediate Level,
Keyskills :
sladeliveryservice deliveryfocusprocess engineeringservice level managementemc networkerservice levelchange managementveritas netbackupdemand managementcrisis situations