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Banking Authorizer

2.00 to 4.00 Years   Bangalore   01 May, 2023
Bridge Consultants
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.0 - 4.0 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaBack Office Operations
EmploymentTypeFull-time

Job Description

    To handle all Bank team and get bank goals in sales as well as in operations.Meeting with all Branch Non Branch customers to maximize relationship building, understanding their business requirements.Meet clients where required, answer customer queries, coordinate with all bank staff in operations as well as in Sells & facilitate their transactions as required to ensure total customer satisfaction.Driving all Branch sales targets & cross-selling opportunities at branch levelEnsure comprehensive compliance with all regulatory and statutory requirements as relevant for various product and services from a branch perspectiveMotivate, coach & develop the staffResponsible for staff recruitment and appraisals.Generate various MIS reports as applicable on daily basis and forward to Cluster Office.Responsible for recommending specific process and systems improvements which have an impact on customer service, carrying out customer satisfaction studies, managing service quality audit etc.Responsible for handling customer enquirers and instructions, thus ensuring that the Banks delivery standards in achieving total customer satisfaction are met e.g. timely checking of documentation, opening of accounts within prescribed TAT, transaction processing etc.Ensure timely escalation of issues impacting business and possible solutions to address the concernsPlay an active role in new products, processes, systems roll outComply with bank policies and procedures to ensure safety and security of banks and customers assetsProvide constructive feedback, identify training & development needs of the team & conduct internal training at frequent intervals to meet the training requirementsDefine Goals & performance parameters for the team & guide/coach them in achieving the same.Maintaining & deepening relationship with HNI customersEffective Team Management and building Team Spirit

Keyskills :
telecommunicationexcelenglish language

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