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BMC IT Service Management (ITSM)

1.00 to 3.00 Years   Bangalore   22 Sep, 2020
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Role :Cloud Transformation & Migration
  • Role Description :Build and test agile and cost effective hosting solutions. Implement scalable, high performance hosting solutions that meet the need of todays corporate and digital applications using both private and public cloud technologies. Develop and deliver legacy infrastructure transformation and migration to drive next-generation business outcomes.
  • Must Have Skills :BMC IT Service Management (ITSM)
  • Good To Have Skills :BMC Discovery ADDM,BMC TrueSight Operations Management
  • Job Requirements :
      • Key Responsibilities : a-Lead implementation and migration of BMC Remedy/Helix projects b-Design and leads the integration of Remedy with third-party applications c-Closely work with customer to understand scope and owns all aspects of technical planning and delivery d-Owns all project deliverables and is accountable to get them completed as per timeline e-Leads a team and provides guidance, mentoring and support to project team members
      • Technical Experience : a-6 years of relevant experience across all ITSM modules, CMDB, SRM, integrations b-Experience on ARS ITSM customizations and deep understanding of workflows c-Experience with delivery of complex integrations with REST, web services and APIs d-Remedy ITSM, Atrium CMDB, ARS 9/76x, SRM and ITSM suite Web Services e-Experience in performance tuning and troubleshooting BMC Remedy AR Server f-Exposure to other BMC tools like Discovery, TrueSight
      • Professional Attributes : a-Excellent communication and interpersonal skills and experience working at client location b-Excellent presentation and documentation skills c-Excellent analytical skills and strong problem solving skills
      • Educational Qualification : a-Bachelors Degree in Computer Science, IT, Engineering, or related field and ITIL certification
    • Additional Information : a-ITIL foundation certified b-Project management and time-management skills
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Keyskills :
it service managementbmc remedyweb servicescost effectiveproblem solvingtime managementcomputer scienceanalytical skillsservice managementperformance tuninginterpersonal skillsstatements of work sow

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