Business Analyst I - Sales Operations Shared Services

Job Description

Search Jobs Job DescriptionAbout VMware:VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 500,000 enterprise and mid-market customers to thrive in the Cloud Era by simplifying, automating and transforming the way they build, deliver and consume IT. We enable people and organizations by radically simplifying IT through software virtualization with a focus on three core missions: End-User Computing (EUC), Hybrid Cloud and Software-Defined Data Center (SDDC). Join our community instigators of innovation and transformers of technology as we envision and create what s next in IT. Get connected to an engine of opportunity fueled by the transformative products and solutions we bring to market, the passion and trust we inspire in our customers, and our collaborative drive to imagine, define and deliver the future of IT. With 20,000 employees and 120 locations worldwide, we are passionately driven to make an impact while contributing back to the community.Role: Business Analyst I Sales Operations Shared ServicesType: FTELocation: BangaloreReporting to:Manager, Sales Operations Shared ServicesThis candidate is responsible for performing the activities/responsibilities under Sales Operations Shared Services in India supporting APJ sales and sales operations stakeholders. Ideal candidate will be responsible for supporting on Sales Compensation program. This candidate would report to the Manager, Sales Operations Shared Services This role will support sales compensation plan implementation, maintain commissioned participant records in the sales compensation systems, validate monthly sales commission payments and Quota setting. To accomplish these goals, this role will closely work with GEO/Regional Sales Operations and Commission Finance teams and perform the outlined responsibilities designated under the process he/she would support.This is a multi-functional sales operations role. The ideal candidate may demonstrate experience/knowledge in CRM applications viz. SFDC, Callidus and SAP Business Objects reporting and analytics. This includes, but not limited to, Sales compensation effortsKey Responsibilities (but not limited to):

• Setting of Sales Quotas for approximately 1000 rep plans on a half-year basis and Managing Quota setting process. Comp Plan entry and verification is associated with this task.
• Re-evaluating Compensation Plan effectiveness on a half-year basis.
• Keeping Compensation Design up to date at all times.
• Managing Interim plan changes via CRF (Change Request Form) in Excel format.
• Coordinating Compensation plans at role level with high level Senior Management to align plans by individual and role.
• Ensuring that the MBOs are all set, working with the various Operations Managers to ensure they are appropriate and adhering to the expected requirements.
• Coordinating with MBO process Owners and measure the achieved targets within the MBOs against our forecast outcome.
• Reporting on actual attainment against MBOs and submitting final attainment to Commissions.
• Managing the Help Desk to support queries generated from our internal Sales force system, escalating where necessary.
• Analyzing and contributing to Root Cause Analysis, in order to build process or answers repositories that will ensure a continuing percentage of questions are answered accurately on first contact.
• Performing Bookings vs Achievement reconciliation
• Check Achievement and commissions calculation
• Stake holder Management Setting cadence with stake holders to have the routine connect to discuss around process & policies
• Suggesting, justifying and implementing new and ongoing scheduled and ad hoc reports and Dashboards identifying trends and key drivers of metrics of Productivity and Quality analysis.
• Suggesting, justifying and implementing process improvement ideas generated by team.
• Ensure data confidentiality, integrity and protection of companys intellectual property.

Requisite Skills & Experience:

• 5 years of relevant experience in in Sales Compensation/ Sales finance/ business operations.
• Work closely with Senior Management, Director and above in driving key priorities at Shared Services level
• Advance Excel Skills with VBA, Macros will be added advantage
• Ability to communicate complex ideas verbally and through documentation
• Good knowledge in MS Office (e.g., Word, PowerPoint, Excel, Access)
• Strong work ethic and sense of responsibility and ownership
• Ability to learn systems quickly with little or no guidance
• Capable of working under tight and aggressive timelines.
• Capable of working with Sales team / senior leaders directly.
• Clear, professional, and concise communications (written/verbal), presentation and facilitation skills
• Able to articulate key business drivers across several projects. Understands the project impact to people, processes, systems and data
• Ability to take initiative and to set priorities independently
• Strong organizational skills and attention to detail
• Ability to think strategically
• Must be highly motivated and flexible in order to work effectively in a fast-paced environment
• Flexible to working in shifts and extended working hours per business requirements
• Business analysis using BI tools, SFDC Dashboards would be a plus
• Knowledge in CRM and PRM applications namely SFDC, Callidus etc would be a plus.

Educational Requirement: A Bachelor in any discipline is required.VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Search Jobs ,

Keyskills :
business requirementsdocumentationroot causedata centersales commissionsales operationsroot cause analysisbusiness objectsrequirementsms officecustomer relationsfunctionalhybrid cloud