Business Analyst II - Sales Operations Shared Services

Job Description

Search Jobs Job DescriptionBusiness Analyst II Sales Operations Shared ServicesReporting to: Manager, Sales Operations Shared ServicesThis candidate is responsible for performing the activities/responsibilities under WW GTM Sales Operations Shared Services in India supporting Customer Success sales and sales operations stakeholders. An ideal candidate will be responsible for the end-to-end Business Process & Metrics Standardization, Project Management, and Benchmarking Processes. This candidate would report to the Manager, Sales Operations Shared Services, and perform the outlined responsibilities designated under the process he/she would support.We are looking for detail-oriented and analytically driven individuals. This role will expand to strategically working within the WW GTM Shared Services Org. and the Sales Operations teams across GEOs. This is a multi-functional sales operations role. The ideal candidate may demonstrate experience/knowledge in CRM applications viz. SFDC, SAP/SAPC, Oracle EBS, etc. This includes, but is not limited to, partner management, territory management, and data remediation efforts. Exposed to the areas like Software products and services sales operations, territory planning management, Exec. Level metrics representation, client relationship management, metrics analysis, etc.Job Role and Responsibilities:(Sales Operations Quota & Commissions) Business Analyst IIHalf Year Quota setting

• Setting of Sales Quotas for approximately 1000 rep plans on a half-year basis.
• Managing Quota setting process via Excel / MS access application. Comp Plan entry and verification is associated with this task.
• Re-evaluating Compensation Plan effectiveness on a half-year basis
• Coordination of Compensation Design and related Credit Factoring system set-up
• Support allocation/collation of Field Sales Targets and Quotas

Compensation design Modeling

• Support monthly reconciliation/approval of Compensation calculations/payments
• Keeping Compensation Design up to date at all times.
• Managing Interim plan changes via CRF (Change Request Form) in Excel format.
• Coordinating Compensation plans at role level with high-level Senior Management to align plans by individual and role.

MBO ManagementWe have up to 100 individuals in the direct and Indirect Sales teams that carry a portion of their salary as an MBO (Measurable Bonus). This MBO may have up to 4 measurable elements per Quarter. These are mostly paid on a quarterly basis

• Ensuring that the MBOs are all set, working with the various Operations Managers to ensure they are appropriate and adhering to the expected requirements.
• Coordinating with MBO process Owners and measure the achieved targets within the MBOs against our forecast outcome.
• Reporting on actual attainment against MBOs and submitting final attainment to Commissions.

First Line Support for Compensation related Sales generated queries in VMStar

• Managing the Help Desk to support queries generated from our internal Salesforce system, escalating where necessary.
• Analyzing and contributing to Root Cause Analysis, in order to build process or answers repositories that will ensure a continuing percentage of questions are answered accurately on first contact.

Achievement checks & Reconciliation

• Performing Bookings vs Varicent reconciliation
• Check Achievement and commissions calculation
• Credit Filter Checks
• Publishing Prelim & Final payout to region and get confirmation

Other activities & Initiatives

• Stakeholder Management Setting cadence with stakeholders to have the routine connect to discuss around process & policies
• Suggesting, justifying and implementing new and ongoing scheduled and ad hoc reports and Dashboards identifying trends and key drivers of metrics of Productivity and Quality analysis.
• Suggesting, justifying and implementing process improvement ideas generated by the team.
• Ensure data confidentiality, integrity and protection of the companys intellectual property
• Support Sales organizations with tools/systems projects with respect to planning and compensation activities

Required Skills

• Clear, professional, and concise communications (written/verbal), presentation, and facilitation skills
• 5 years of relevant experience in Sales Compensation/ Sales finance/ business operations.
• Strong work ethic and sense of responsibility and ownership
• Ability to take initiative and to set priorities independently
• Good knowledge of MS Office (e.g. Word, PowerPoint, Excel, Access)
• Capable of working under tight and aggressive timelines.
• Capable of working with the Sales team / senior leaders directly.
• Advanced Excel Skills, Macros will be added advantage
• Strong organizational skills and attention to detail
• Ability to think strategically
• Business analysis using BI tools, SFDC Dashboards would be required
• Must be highly motivated and flexible to work effectively in a fast-paced environment
• Flexible to work in shifts and extended working hours per business requirements
• Ability to learn systems quickly with little or no guidance
• Knowledge in CRM applications namely SFDC, SAP Bookings & Commissions, etc would be a plus.

Educational Requirement:Bachelor s degree is a mustVMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Search Jobs ,

Keyskills :
automationcomeuropean works councilsbusiness intelligenceclient relationship managementms officeaccountssalesprinter fleet managementroot cause analysis