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Business Operations Analyst

2.00 to 4.00 Years   Bangalore   14 Jun, 2023
Quess Corp (Magna Infotech)
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Business OperationsExp- 2 to 4yearsNp- 15days to ImmediatePerforms complex operation tasks per predefined processes.o Supports day-to-day sales operations transactions (e.g., Partner creation/update, data validation, data quality maintenance) and reporting (e.g., Performance reports, Partner data reports).o Helps resolve minimally to moderately complex partner issues (e.g., contact/user flow issues, portal tool access) and proactively follows-up (mail, calls, chat) to assist partner account operations managers and Partner Business Managers.o Handles multiple low to moderately complex Partner accounts as per KPI.o Assists other departments and support groups (e.g., internal sales, audit, operational support, contracts, CDM, L&R, delivery) by reporting routine issues to the appropriate roles.o Resolves data flow using basic general subject matter knowledge and report issues of low to moderate complexity and reaches out to IT team if required to determine source of delay.o Enters partner data and maintain partner data quality in the tools. Communicate stakeholders on the status of the transaction in a timely and efficient manner and escalates issues to higher levels.Education and Experience Required:o Two year university degree or equivalent experience.o Typically 2-4 years of experience in a related field.Knowledge and Skills:o Good communication skills. Fluency in English and local language mastery.o Some knowledge of internal processes and policies.o General understanding of local legal compliance issues.o Good problem-solving and analytical skills.o Developing teamwork skills.o Developing time management skills.

Keyskills :
data validationoperational supportdata qualitybusiness operations

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