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Call Center Head

9.00 to 14.00 Years   Bangalore   17 Sep, 2019
Herald Hiring Solutions
Job LocationBangalore
EducationNot Mentioned
SalaryRs 3.5 - 6 Lakh/Yr
IndustryMedical / Healthcare
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

Urgent Requirement of Call Center Head for a reputed hospital in Bangalore.Qualification Required - Any Graduates (science graduates would be preferred)Experience required - 9 to 15 yearsSalary offered - 30000 to 35000 per month or Negotiable for good candidateA person Should have excellent communication skills and should be well versed with English and Kannada.Main Objective of the Role

  • Handling patient appointments, queries tactfully over phone in a friendly manner.
  • Transferring calls to appropriate departments whenever the queries cannot be handled by the relevant staff.
  • They must adhere to customer care guidelines and assure quality care.
Key ResponsibilitiesHandling patient appointments through phone. The staff should be aware of the availability of consultant for his outpatient days. This includes the days as well as the time when the consultant practicesScheduling appointments as per the appointment schedulerWhile taking appointments the staff should take the correct name and telephone number of patient seeking appointmentStrictly adhere to consultant walk in schedule while giving appointments for walk in patientsHandling ambulance calls and transferring it to the ambulance emergency coordinator with the patient details including contact and residential address.Handling patient queries in a tactful mannerTransferring calls to the right department in case of query handlingCancelling / rescheduling appointment whenever necessary by calling and informing the concerned patientsThe staff should be aware of the leave protocols and when a consultant is on leave in order to ensure that wrong appointments are not givenHandle patient issues tactfully over the phone and bring it to the notice of OPD managerAdditional ResponsibilitiesEnsuring smooth functioning of the departmentPreparing duty rosterMaintaining leaves of staff in the concerned department and preparing roster keeping this into considerationAnalysing call drops and reporting to the managerHandling patient queries which cannot be handled at the staff levelMajor Job Qualifications/Specific SkillsRequired Education:Graduate (science graduates preferred)Preferred Education:Basic course in computersExperience:9-15 years of Experience in the relevant field.Statutory requirement/Knowledge and Specific SkillsVerbal AbilityTo give accurate and tactful explanations to patients and attenders over the phone and to exercise high degree of tact and poise and occasionally overcoming language barriers.To be able to effectively communicate to the patient/ at tender on the availability of consultantsNumerical AbilityProblem solvingTo think independently and exercise ones own judgment in determining actions during emergencies and challenging situationsRequired Critical Behavioural Competencies
  • Good Interpersonal Skills
  • Open mindedness
  • Assertiveness
  • Presence of mind
  • Proper time management
  • Patience
  • Prompt/Alertness

Keyskills :
ustomer service call center head call center customer care head

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