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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Supervise daily operationsDevelop objectives for the call centres day - to - day activities customer service standardsConduct effective resource planning to maximise the productivity of resources (people , technology etc.)Collect and analyse call - centre statistics (sales rates , costs , customer service metrics etc.)Assume responsibility of budgeting and tracking expensesHire , coach and provide training to personnel to maintain hi gh Monitor and improve ordering , telephone handling and other proceduresEvaluate performance with key metrics (accuracy , call - waiting time etc.)Prepare reports for different departments or upper managemen,
Keyskills :
customercarecustomerserviceresourceplanningtrainingbudgetingstatisticsACDCTIallcenterkeymetricstelephonehandlingcaremetricswaitingplanningperfmanceceManagementCallCenterDevelopment