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Car Park Manager

2.00 to 6.00 Years   Bangalore   26 Apr, 2020
ICS Group
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Key Performance Areas
  • Submit accurate & timely shift reports and attendance
  • Ensuring cash collections are accurate & deposited the same with the appropriate authority
  • To Recruit , train & build ground staff team at the site
  • Maintain full ground staff strength as per the approved budget
  • Responsible for all aspects related to revenue growth, site staff strength, training and development of staff at site, maintaining discipline and following approved SOP and MIS reporting to Operations , HR , and Accounts,
  • High Voice of Customer (VOC) from the Client.
  • Key ResponsibilitiesEnsuring Smooth Car Park Operations
  • Track punctuality & regularity , manage discipline within the site car park team consisting of wardens, cashiers & supervisors
  • Handle technical issues in case of any IT / other equipment problem, boomer problems. Track loss due to down time of equipment
  • Count cash, store, lock and hand over cash at the end of ever shift
  • Prepare shift summary statement indicating cash collected, number of cashiers present etc
  • Adhere to Secure Park Compliance Code and SOP
  • Implement work processes at the site with regular updations on ticketing processes
  • Handle disciplinary issues as per Secure Parking guidelines, in case of serious issues report case to Operations manager and HR manager immediately
  • Track individual warden ,cashier, supervisor performance
  • Conduct 3-4 surprise audit checks in the booths and collect cash
  • Client relationship
  • Submit reports on car park volume etc to clients as per agreed terms /periods
  • Manage site disputes and resolves minor customer issues independently
  • Handle queries / issues from authorities such as labour inspectors, police ect
  • For example, develop process for tracking time sheets in case of time based billed for development services,
  • Sanction leave to ground staff in a way that the operations are affected to the minimal and the numbers required are not effected.
  • Provide inputs on accurate attendance for the month to the HR
  • Promote harmony and demonstrate performance orientation & fair play at work
  • Team development & performance management
  • Train, regularly give on the job coaching to wardens , cashiers on dress code, dress sense, cleanliness, greeting customers overall staff grooming.
  • Also train them to improve work efficiency such as issuing tickets faster, organizing cash box in a way that change / cash can be paid back / collected quickly
  • Be a guide and coach for wardens cashiers supervisors understand their concerns be their mentor
  • Constantly communicate and be in touch with the booth and observe delivery of service both with a view to improve training & get (observed) customer feedback
,

Keyskills :
parking sanction it police cash sop training cashiers checks ticketing booths coaching hr mis labour isreporting coaching winningothersover workprocesses teamdevelopment

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