CB- Business Analyst II/ Quality Assurance/ Project Management- Associate

Job Description

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in the investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com .Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to$2 billion. The Firms broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients domestic and international financial needsThe Quality Assurance (QA) Transformation Program has been formed within CB Controls and Continuity Services (a segment of CB Global Services) to design and implement an end state vision for the QA Center of Excellence (CoE) that aligns with the Firm s Quality Standards and aids in driving continuous quality improvement across the suite of production functions covered. The Operating and Process Model Business Analyst will join the Quality Assurance Transformation Team within CB Controls and Continuity Services to assist in the establishment of a Quality Testing Center of Excellence to drive improved production quality across Know Your Customer (KYC), Wholesale Lending Services (WLS), CB Middle Office and Firm wide Flood Insurance.Job Responsibilities: This position will play a lead role in the management of data integration and modeling initiatives for the QA COE Transformation team, responsibilities are listed below.Partner with the business to understand their needs for operational and management reporting and contribute to optimal data integration solutions in partnership with technologyAssist in defining a strategic data ingestion framework to integrate with quality testing toolingPartner with business and technology stakeholders to review current data feeds to determine if data requirements are metPartner with technology to support documenting application process flows and associated controls to maintain the integrity of the QA and QC dataEvaluate manual processes aligned to population data sourcing and identify automation opportunities for manual processesProvide consultative support to the business to mature QA and QC processes and reduce riskDevelop presentations / storylines to inform stakeholders of key metrics and statusesSupport the development of a strategic QA reporting visionParticipate in design sessions related to reporting standardizationAssist in the definition of a framework for thematic/trend analysis & reporting for QA and QC processesProvide program management support for capacity /employee performance reporting buildoutPartner with business and functional stakeholders throughout the organization on reporting analytics and development sQualifications: BS/BA degree or equivalent experienceExcellent verbal, written and presentation skills, with strong attention to detail.o Ability to listen effectively and credibly present ideas

• Strong stakeholder engagement, including ability to connect business and IT stakeholders in a clear and efficient manner
• Ability to own, coordinate and drive initiatives to completion
• Experience in working with a large, complex organization to bring the appropriate stakeholders together, including ability to interact with mid-level management
• Strong project management skills with solid time management, organizational, planning and follow up skills
• Strong analytical and problem-solving skills, ability to effectively facilitate problem resolution
• Advance skills in Excel tools including macros preferred

Familiarity with technical automation

• Familiarity with data sourcing and data consumption

Familiarity with data modeling and automation (input/output),

Keyskills :
automationsalesaccountsbusiness intelligencecomcenter of excellencedata feedskey metricsdata modelingmiddle officesmall businessproblem solvingquality testing