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CB - Flow Loan Servicing Site Lead - Vice President

5.00 to 10.00 Years   Bangalore   19 Oct, 2021
JPMorgan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

As an Operations Manager, your responsibilities would include:

  • Site Lead for the 3 teams supporting Wealth Management, Business Banking and Commercial Banking
  • Handles oversight and administrative functions for loan servicing functions, including research and maintenance, payments, advances and terminations.
  • Involved in setting direction, policies, and guidelines for the team.
  • Establishes and implements risk control processes and operational business models.
  • Ensures loan documentation, loan files, audits, and operational risks are managed and conducted consistent with various LOB and bank policies as well as government regulations.
  • Responsible for team member development, talent management and succession planning.
  • Provides mentoring, training and assistance to new and existing team members.
  • Assists in the creation and implementation of departmental procedures.
  • Conducts team meetings and 1 on 1 meetings with staff members.
  • Prepares and facilitates performance review discussions.
  • Monitors sick/personal/vacation days of team members.
  • Sets team performance standards using key metrics and monitors the team s overall performance against goals set.
  • Handles performance issues within the team.
  • Recruits, interviews and recommends new hires.
Qualifications
  • A minimum of five years financial services or loan operations experience is required.
  • A four-year college degree is preferred, or previous equivalent work experience
  • Previous management/leadership experience in an operations setting
  • Excellent oral and written communication skills
  • Must have strong organization skills with the ability to prioritize and manage a variety of tasks
  • Must have strong customer service aptitude with the ability to resolve problems and escalated issues
  • Excellent interpersonal skills, including the ability to influence and lead a diverse group of people
  • Experience in training and motivating other individuals
  • Commercial loan operations experience preferred with knowledge of industry and regulatory requirements
  • Proficient in resource management, organizational and/or operational change management, and conflict resolution
  • Experience with loans systems such as Loan IQ, VLS or ACBS is preferred
  • Experience managing multiple teams preferred
  • Ability to work overtime as needed to support the team and ensure critical work is performed.
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Keyskills :
ltdcustomer servicechange managementloan servicingteam performancekey metricscost controlproject managementdeliveryautomationloan operationsrisk controlbusiness banking

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