CB-WLS-Credit Support Supervisor-Team Leader

Job Description

• Review Loan documents and process transactions as per SLA
• Perform activities such as review of underwriting documents, Deal closing and loan servicing activities
• Interpret and understand legal documents pertaining to underwriting and perform due diligence to comply with the lending requirements
• Review the complex approval packages and Underwriting documents to perform annual review of clients
• Maintain and comply with applicable procedures, policies and contractual obligations as they pertain to the process
• Identifying situations where escalation is warranted and the ability to take action quickly in a high-risk and complex subject matter environment
• Overall responsibility for the quality control of the process. Analyze risks and proactively identify the root cause of issues
• Process Financial Statements, Appraisal reports, Borrowing Base Certificate, Compliance Certificate, Mortgage documents, Credit Agreement and abstract critical data
• Perform analysis of Financial Statements and complete spreading as per the guidelines
• Be an SME and understand the upstream and downstream process
• Manage the complex requests with minimum supervision and independently make the decisions related to the process
• Initiate and take a lead in Continuous Improvement Projects
• Perform root cause analysis (RCA) and familiarity with RCA tools to improve quality parameters
• Identifying process gaps/exceptions and recommending possible solutions
• Manage the exceptions and one-off transactions and follow the escalation metrics
• Develop and maintain written procedures and training materials as necessary
• Responsible to manage workflow for the team and ensure all the requests are actioned upon as per the service level agreement
• Prepare KPIs and publish/present the data on a regular basis to Managers/Senior Leaders
• Handles complex documentation under little supervision
• Handles escalated inquiries
• Ownership of internal communication and status updates to all involved parties
• Manage internal partner expectations
• Conduct training for new Monitoring Analyst team members
• Oversee daily production and inventory, using independent judgment to allocate FTE resources to meet SLAs
• Provide ongoing coaching and assistance to Monitoring Analysts on a daily basis to improve individual and team productivity and quality results
• Partner with Managers on new initiatives and system enhancements to include procedure updates, communications, and post implementation monitoring
Eligibility requirements:
• Bachelor s degree in Commerce/Accounting preferred
• 5 - 8 years of work experience, preferably in Banking/Mortgage/Financial Analysis/Statement Spreading/Loan Operations
• Ability to read and interpret complex legal agreements to identify a variety of covenants
• Knowledge of financial documents including financial statements, accounts receivable and inventory reports, etc. with ability to identify inadequacies and irregularities
• High level of accounting knowledge to interpret/analyze the impact of different accounting policies and statement formats on financial covenant calculations
• Candidate should be open to work in shifts
• Strong verbal & written communication to effectively communicate with various stake-holders and across levels
• Demonstrate creative problem solving and solid judgment/decision making
• Strong client focus and ability to partner with various internal groups and client
• Excellent interpersonal skills to work effectively in team environment
• Excellent comprehension and observation skills
• Attention to detail and problem solving skills
• Demonstrate the attributes of flexibility and accountability
• Exhibit client relationship and time management skills
• High level of proficiency in organizing, priority setting, and issue management
• A strong MS Office, Excel skills and knowledge in MS PowerPoint is a must
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Keyskills :
customer relationsqualityms officecreative problem solvingservice levelloan servicingcoachingroot cause analysis