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CB-WLS-Product Control Manager-Associate

5.00 to 7.00 Years   Bangalore   29 Jan, 2022
JPMorgan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Global Client Experience (GCX) Associate Commercial Banking (CB) delivers extensive industry knowledge, local expertise and dedicated service to more than 24,000 global clients, including corporations, municipalities, financial institutions and not-for-profit organizations along with nearly 35,000 real estate investors/owners. Commercial Banking Client Experience is a multifaceted organization comprised of Competitive Intelligence, Market Research and Analytics, Client Journey Mapping, Complaints management and Client/Crisis Communications that support all lines of business in Commercial Banking. The CB Client Experience Associate will join a highly complex organization that is transforming the framework for CB s complaints management and handling process. The individual must support the implementation of processes and toolsets to deliver the best client experiences specifically supporting complaint identification, resolution and remediation. This individual will interface and collaborate with all levels and functions throughout the business, including with analytics and data teams across the organization. This employee should have a passion for improving the client experience, data and analysis, and how that information can be used for better decision making. In addition to supporting the development of both a compliant and top class complaints management process, the employee would need to be comfortable and capable of working with multiple business partners, clients, and senior executives, communicating with them at their level of analytical/technical understanding. Primary Responsibilities
    • Support CB s Complaint process Identify and log complaints on CARE tool, manage the day to day operations, to send out daily/monthly reports to different stake holders and perform quality check on a regular basis.
    • To be a part of the monthly CARE testing, the web-based complaint capture system currently used across CCB
    • To identify regulatory, vendor or any other complex client complaints received and ensure relevant actions are being taken to address them
    • Provide regular updates on complaints and client feedback.
    • To follow up with business and update resolution details on CARE regularly
    • Support new process changes and adhere to new timelines/guidelines as and when they are implemented
    Required Qualifications General :
    • 5-7 years of relevant experience (Client experience, Change management, Complaints, Service)
    • Self-starter, ability to work both independently and as part of a team
    • Ability to partner across functional teams and interact with all levels of the organization
    • Excellent verbal and written communication skills with the ability to present information in differing degrees of detail
    • Investigative mindset, able to see issues at both high-level and in detail
    • Good organizational skills - manages & prioritizes multiple tasks within deadlines
    • Basic Microsoft excel knowledge
    Educational Requirement :
    • Bachelor s degree in Commerce, Business administration or any other related field or equivalent work experience. Post Graduate qualification is a plus
    Professional Background : Financial service industry experience desired, but we are open to evaluating candidates with strong matching backgrounds from any industry. ,

Keyskills :
quality checkmarket researchmicrosoft excelservice industrychange managementcommunication skillswritten communicationfinding opportunities

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