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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
The Team Lead is a key position within the Loans group. He/She is expected to deliver on the specific tasks and requirements. These tasks will include the following functions:Closely monitor the team on day to day basis to ensure all SLA s are met and any exception are immediately escalated for resolution.Adherence to laid down QUALITY & QUANTITY SLAs.100% compliance to process related policies, guidelines and controls.Processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Pas Due Reconciliation.Escalates issues as required to the management.Liaise with other departments within the bank (front office, middle office back office) as well as external contacts (Borrowers, other Banks, Trustees, etc)Ensure timely follow ups with the agent / customer for any missing notifications.Ensure all the funding with in the SLA are been completed the same day.Be the SME be the first internal POC all Process related queries and clarifications from the Team members and route these to onshore teams for resolution if requiredBe the first point of escalation for all Process related issues from internal/external customers.Should have an eye for detail to ensure all documents are processed and reviewed correctly.Responsible to perform peer QC checks for transactions processedAbility to identify changes to processes and procedures to improve productivity and efficiencyProvide constructive process related feedback to line manager for the team membersDrive adoption towards a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team.Motivate and support the Team Members to meet their Goals and Objectives. Self-motivated and flexible with working hours.Drive Process improvements and other initiatives.Ability to work under pressure and high volumes.Bachelors degree with a minimum of 5-7 years of relevant or lending service work experience preferably in a back office/financial industryCandidates with prior banking ops experience, particularly those possessing Loan IQ knowledge will hold an added advantageStrong problem solving and investigative skills to undertake analysis, resolve issues/problems related to loans operationsStrong MS office skillsExperience in process training a unit/individualsStrong risk & control mindsetKnowledge of investment banking products including LoansStrong project management skillsOpen to shiftsStrong communication skills ,
Keyskills :
java route communication lending queries ups sales banking operations maintenance ops ffice customer service ms