CBCO- Transaction Processing Manager- Associate

Job Description

Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firms broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients domestic and international financial needs.The Commercial Banking Document Management Operations (CB DMO) group is responsible supporting Implementations team through review, validation, approval & storing of account opening related documents.The CB DMO group is seeking a Specialist who will work closely with our Implementation Consultants / International Onboarding Leads / Clients and be responsible for coordinating all aspects related to client Onboarding related activities.Primary responsibilities include- To oversee, support and supervise Quality Control Team and ensure the steady flow of completing daily work by the Team Members, to coordinate and ensure timely completion of requests. Responsible for creating subject matter expertise and appropriate backups required across the processes. Ensure quality assurance on critical functions and ensure that risk mitigation is in place. Be up to date with regard to the AML/KYC firm wide standards and guide the team accordingly. Maintain productivity standards and focus on providing best in class customer service.Responsibilities: People and resource management (e.g. people development, attrition, pipeline/skills monitoring, training programs) for the team.Maintain effective and standard operational processesImproving and maintaining a controlled environment (e.g. necessary control activities along with process flow implemented, appropriate control tools in place, team members fully understand risks and related controls)Manage relationship with internal clients, anticipate needs, take feedback, run conference calls.Act as a point of contact for escalations and high priority requests from internal clients.Monitor and actively prioritize workloads. Send early warning reports if workloads impact turnaround time or quality parameters.Take responsibility for the quality of work submitted and ensure that the highest standards are maintained.Identify/ manage risk and control breakdowns.Manage the performance management cycle- Objective setting, development and career planning, performance appraisal and reward & recognition.Conduct regular team meetings (onshore and offshore staff), 1:1s, and coaching sessions.Improve the departmental competency rating via use of staff training and the skills matrix.Develop and maintain written procedures and training materials as necessary.Manage projects and conduct User Acceptance Testing for enhancements to current systems or migration to new system.Ownership of internal communication and status updatesEnsure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolutionDemonstrate creative problem solving and solid judgment/decision makingExhibit adherence to policy and procedures and meet or exceed established Service Level AgreementsDiligent awareness of risks in our processes in a timely mannerOwnership, escalation and resolution of risk issues when they occur in a timely mannerManage activities through heavy phone work with clients and business partnersRecording your observations & escalate wherever necessaryIdentifying items which needs Remediation & Amendments.Identifying gaps/exceptions and recommending possible solutions.Reporting/MISProject Management.Required Qualifications:Excellent people and resource management skills (e.g. people development, pipeline/skills monitoring, training programs).Ability to develop, implement and maintain effective and standard operational processesAbility to maintain and improve a strong controlled environment (e.g. necessary controls activities along process flow implemented, appropriate control tools in place, team members fully understand risks and related controls)Ability to manage relationship with internal clients. Past experience in this area with emphasis on service level deliveries, expectations setting, new products etc. is a must.Act as a point of reference for team members and internal clients.Ability to monitor and actively prioritize workloads.Ability to interpret and analyze system generated reports and other data, co-relate and analyze impact to overall processes and process deliveries and feed results into the decision making processDemonstrated problem solving ability through interaction with clients and business partnersExceptional verbal and written communications skills. Communication is ParamountExcellent analytical skills and attention to detailExcellent comprehension and observation skillsKnowledge of TS & CB Products and Operations will be an added advantage.Aptitude to work with numbers and deadlines.Proactive approachAbility to grasp/learn new products/audits which are currently not in scope.Preferred Skills & Experience:Graduates with a minimum of 9 years experience in a bank, financial services, compliance, risk management or other service sector environment OR Qualified professionals (e.g. CA, ICWA, and MBA) with 5 yrs relevant experience in a Client Service, Operations Sales, Portfolio Management or Implementation functionStrong Interpersonal skills. Should be able to communicate at all levels.Behavioral skills, Leadership, Problem solving and time managementExcellent business writing and verbal English communication skillsProficient use of PC software for document and worksheet preparation/presentationStrong control and quality management skills; accuracy and attention to detail is vital.Assertive and self-confident.Previous experience of change management (e.g. new system implementation , business restructuring) within the organizationExcellent coaching skills.Good delegation skills.Well developed negotiation, persuasion and influencing skillsProject management skills as necessary to manage multiple projects in varying stagesStrong presentation and negotiating skillsExcellent organization and prioritization skills in a high pressure, competing priority work environment,

Keyskills :
dyeingprintingdeliverymachineryyarnuser acceptance testingsubject matter expertisecreative problem solvingenvironmental impact assessmentprocess flowstatements of work sow