Cdim Manager

Job Description

1) Technical Service desk customer facing profile engaging internal resolving agencies across all Vodafone Fixed line Products (MPLS and transmission, voice products) and Telecom related services for fault resolution. 2) Technical communication with Enterpriseand Carrier customers 3) Applying ITIL incident management process for day today business 4) 1st Line triage and fix and co-ordinating with global telecom service providers like BT, AT&T etc. and own fault until resolution. The purpose of this role is to maintain the Security incident management process of Vodafone s Cyber Defence Incident Management team. This roKey accountabilities and decision ownership

• Target definition and commission plans
• Data Maintenance
• Sales Enablement & Sales Tools Adoption
• Reporting and Analysis

Accountabiliti es&nb sp;Design modules according to user stories, UX designs, and technical storiesDevelop solutions according to module designs and deploy using delivery pipelineD evelop android client, based on technicaland business needs.Testing and fixing the bugs of the application .& sect; Develop and execute un it and integration tests; support testing against user and technical story acce ptance testsConduct peer reviews and maintain coding standards&s ect; Manage incidents and problems as level two and level three supportFunctional & Technical s killsKnowledge of IOS mobile application development&sec t; Demonstrable coding skills using XCodeExpertise of Swift and Object ive-C languagesExpertise of hybrid application development skills (HTML5, CSS, Javascript )Unit testingAutoma ted mobile testing toolsExperience of both native and hybrid appl ication developmentKnowledge or experience of cross platform appli cation development frameworks e.g. Cordova, Ionic, React Native , XamarinExpertise in REST APIs and JSON data structure.Continuous integration and continuous delivery methodologies and toolsCloud-native architectures, including public cloud PaaS / IaaS, micro-servi ces architectures, APIsKnowledge of repository usage ( e.g Github )Behaviours & Compe tenciesFlexibility to deal with changing projects and priorities in a short space of timeStrong problem solving skills and ability to learn new methods and processesStrong relationship building, persuasion, and collaboration skills that drives internal- and cross-team constructive feedback and supportWillingness to track, assess, and incorporate practice and technology develop ments into day-to-day workingAccountabiliti esDesign modules according to user stories, UX designs, and technical storiesDevelop solutions according to moduledesigns and deploy using delivery pipelineD evelop android client,based on technical and business needs.Testing and fixing the bugs of the application .Develop and execute un it and integration tests; support testing against user and technical story acce ptance testsConduct peer reviews and maintain coding standards&s ect; Manage incidents and problems as leveltwo and level three supportFunctional & Technical s killsKnowledge of IOS mobile application development&sec t; Demonstrable coding skills using XCodeExpertise of Swift and Object ive-C languagesExpertise of hybrid application development skills (HTML5, CSS, Javascript )Unit testingAutoma ted mobile testing toolsExperience of both native and hybrid appl ication developmentKnowledge or experience of cross platform appli cation development frameworks e.g. Cordova, Ionic, React Native , XamarinExpertise in REST APIs and JSON data structure.Continuous integration and continuous delivery methodologies and toolsCloud-native architectures, including public cloud PaaS / IaaS, micro-servi ces architectures, APIsKnowledge of repository usage ( e.g Github )Behaviours & Compe tenciesFlexibility to deal with changing projects and priorities in a shortspace of timeStrong problem solving skills and ability to learn new methods and processesStrong relationship building, persu asion, and collaboration skills that drives internal- and cross-team constructi ve feedback and supportWillingness to track, assess, and incorporate practice and technology develop ments into day-to-day workingKey accountabilities and decision ownership [max 5]: To implement effective processes between teams and departments and monitor success To build and maintain productive relationshipswith key role players and networks that support call centre success To liaise with products and engineering teams in order to understand Vodacom s products and market strategies To monitor call center s and implement improvements, if necessary To provide specialist level support to colleagues To provide research and forecasting on current and future technology and products To investigate and solve problems identified by consultants and customers Tomanage knowledge across 1st level and 2nd level support teams Conduct analysis and provide recommendations to enhance business efficiencies Compile management report on analysis and trends Core competencies, knowledge and experience [max 5]: Knowledge of Call Centre technology Knowledgeof Project Management Problem solving and analytical skills Decision making skills Planning and organising skills Technical Writing skills Experience 3-5 years relevant experience in a customer a customer service environment Create a pipeline for for redisigned processes for automationsiehe RollenprofilMust be a certified Pega Business Architect (CPBA)TE-4682, Frontline, MARS, non digitalTE-4682, Frontline, MARS, non digitalTE-4682,Frontline, MARS, non digitalKey accountabilities and decision ownership:Identify, qualify, propose, negotiate and close sales opportu nities in accordance to the Vodafone Wayof Selling Sales ProcessIdentify and manage customer requirements needed to completeproposal or/and contract.Work on large multi national accounts.Work collaborati vely with field sales throughout the sales cycle to solution deliver to ensure revenue targets are delivered. Revenue + TCV Circa 5m +Build and manage sales pipeline to ensure a minimum of 4x sales target, ensuring pipeline health, monthly, quart erly and annual salestargets and Customer NPS ScoreKey performance indicators:Achieve all defined KPIs, including but not lim ited to prospect contact rates, landscaping metrics, pipeline build metrics, pi peline health, sales quota for new business and retentionCore c ompetencies, knowledge and experience:A highly driven, self-mot ivated individual with the passion to succeed2 Years + Sales ExperienceAbility to engage partners in a value-add business convers ationExcellent communicat ion skills and the ability to interact with partners and colleagues at all leve ls of the organizationAbi lity to establish credibility by understanding their businesschallenges and ne edsUnderstanding of indus try trends and challengesStrong interpersonal, verbal, organizational & communication skills, discip line, attention to detail and a can do attitudeKey accountabilities and decision ownership:Identify, qualify, propose, negotiate and close sales opportu nities in accordance to the Vodafone Wayof Selling Sales ProcessIdentify and manage customer requirements needed to complete proposal or/and contract.Work on large multi national accounts.Work collaborati vely with field sales throughout the sales cycle to solution deliver to ensure revenue targets are delivered. Revenue + TCV Circa 5m +Build and manage sales pipeline to ensure a minimum of4 x sales target, ensuring pipeline health, monthly, quart erly and annual sales targets and Customer NPS ScoreKey performance indicators:Achieve all defined KPIs, including but not lim ited to prospect contact rates, landscaping metrics, pipeline build metrics, pi peline health, sales quota for new business and retentionCore c ompetencies, knowledge and experience:A highly driven, self-mot ivated individual with the passion to succeed2 Years + Sales ExperienceAbility to engage partners in a value-add business convers ationExcellent communicat ion skills and the ability to interact with partners and colleagues at all leve ls of the organizationAbi lity to establish credibility by understanding their business challenges and ne edsUnderstanding of indus try trends and challengesStrong interpersonal, verbal, organizational & communication skills, discip line, attention to detail and a can do attitude 1) SLA adherence in updating customers on emails / calls . 2) To handle fault reporting, fault isolation and escalation in accordance to Global Processes. 3) Adherence to SLA - PCA 20,Call Abandoned rate. 4) First Time resolution > 90% ,

Keyskills :
communicationscienceoperationsmanagementtransmissionsalesgraduateinduslanguagesbasicwritingfixustomerbusinesssolvingskillsproblemdevelopmentservice