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CEM Senior Analyst

4.00 to 10.00 Years   Bangalore   11 May, 2019
Dell
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

When you re driving human progress through innovative technology, you find every way you can to let the world know. That s where Channel Sales comes in. Assigned to a particular territory or a specific partner, our teams are dedicated to driving sales of Dell products, systems and services. The focus is on getting the very best from a host of indirect sales channels. From value-added resellers to distributors and retailers, it s about finding what works and constantly exploring ways to make it work even better. These relationships can change everythingKey Responsibilities

  • Provides pre-sales and/or post-sales operational support.
  • Manages order fulfillment.
  • Researches customer or order problems, and delivers solutions working cross-functionally to resolve.
  • Liaises between the customer/partner and sales organization.
  • Focuses on delivering a positive customer or partner experience.
  • Facilitates product and sales information flow. Drives sales operations process improvements.
  • Serves as interface for order status and handles order escalation and SKU management.
  • May serve as primary interfaces with other internal functions, based on BU and/or regional requirements. May be responsible for influencing sales behavior and capabilities
Essential Requirements
  • Actively participates in process improvement programs cross- functionally
  • Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions
  • Regularly exercises discretion and independent judgment on business matter
Desirable Requirements
  • Financial and analytical experience.
  • Intermediate computer skills. Intermediate computer skills.
  • Knowledge of appropriate networks, products and protocols. Communication skills.
BenefitsWe offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.If you want to be at the forefront of world-class customer, operational and business support in a sales organization, this is your opportunity to develop with Dell.,

Keyskills :
salesphpmsofficejavaunionsalesoperationsuppderfulfillment

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