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Chat Support Executive

Fresher   Bangalore   26 May, 2026
Wroots Global Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Roles & Responsibilities
    • Handle customer queries and concerns through chat support in a professional manner
    • Provide accurate information regarding banking products, services, and customer requests
    • Resolve customer issues within the defined turnaround time
    • Maintain high standards of customer satisfaction and service quality
    • Ensure proper documentation of customer interactions and resolutions
    • Follow company policies, compliance guidelines, and process protocols
    • Escalate complex or unresolved issues to the concerned department/team
    • Maintain chat quality, response accuracy, and productivity targets
    • Manage multiple customer conversations efficiently
    • Coordinate with internal teams for quick issue resolution

Keyskills :
banking processcustomer servicechat processnon voice processemail supportcustomer support

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