CIB - Securities Services Operations - Custody Operations Control Manager - Vice President

Job Description

• The Operations Control Management (OCM) office is a key function for Operations in the current environment and to meet the increasing demands from the business and regulators, the role has continued to evolve. The focus of the role is now on ownership, design, enhancement and execution of the controls and is becoming more closely aligned with the operations function.
• OCM is responsible for the oversight of the Control Environment for the Operations functions that support the business. OCM works in partnership with the BCM to provide the business with a comprehensive view of control risk
• Focus includes:
  • Acting as trusted Operations control advisors and as a first line of defense with Operations on the control agenda
  • Representing Operations interests vis-a-vis control/regulatory initiatives
  • Executing and implementing Operations control priorities and strategy
  • Managing control and risk governance implementation and reporting
  • Driving risk mitigation and control remediation programs across the business
  • Leading Operations supervisory management and execution

Key to the role is leading, shaping and supporting projects, analysis and reporting to address the risk and control agenda. These activities will complement the work already performed across the Corporate and Investment Bank by various risk and regulatory related functions including:Business ControlRisk Management Operational Control Management (OCM) and Quality Assurance (QA) Legal & Compliance Finance and Business management AuditKey Responsibilities:The India/Philippines OCM role is a coordination and consolidation role to bring the Custody Operations Middle Office activities and priorities of the global product together in a consistent picture for the Corporate Centres. The OCM lead is a champion for the OCM crafts (Proactive Reviews, Flywheel, FMEA, RCA, etc.), strategy and program and must ensure that partners, stakeholders and teams within India/Philippines understand the direction of risk and control management, participate in the appropriate programs and deliver on the global work-streams. Global partnership and collaboration is key to all aspects of the role.Proactive Review & Control Design

• Target and execute proactive process-control deep dives based on data analysis, themes and trends, emerging risk and cycle.
• Support the implementation and adherence to policy with conformance reviews.
• Assess control design through systematic questionnaire, FMEA analysis.
• Targeted control re-design using Design Thinking methods.

Visualize Data and Drive Insight

• Curate relevance data sources, data access and availability to support descriptive use of data
• Accelerate use of data visualisation in Operations to problem solve and monitor
• Apply data science methods to support insight, decision making and action
• Apply Data Patterns & Practices to identify operational risk and drive sustaibable remediation

Risk Identification & Assessment

• Review risk event and errors internally and externally where relevant.
• Execute targeted root cause analysis to isolate themes and trends. Implement lessons learned with all relevant operations.
• Evaluate emerging risks front to back with business and technology partners.

Governance & Oversight

• Manage control forums including content and agenda, action tracking and closure.
• Set and govern standards for risk event capture and escalation, control metrics, proactive review standards, data usage.
• Track and monitor new business approvals.
• Interpret new and revised policy and standards.

• Provide oversight & governance across various process Intelligent Automation tools which results in better client experience by elimination of manual processes mainly digital evidencing, BOTs, User tools, Alteryx, FRODO, etc.

Audit & Regulatory Review Coordination

• Coordinate interactions with audit, compliance and regulators through exam process.
• Isolate themes and trends and implement lessons learned in relevant operations.
• CASS testing & SOC1 delivery.

Monitoring the Control Environment

• Implement comprehensive operations risks metrics reporting and trigger based escalation processes.
• Monitor and participate in raising, executing and closing of control action plans on time.
• Actively monitor adjacent operations for events and themes and proactively evaluate relevant control design and performance
• Play a critical role in technology enhancements, new application design & associated implementation from controls, access, standards, etc.

Skills:The over-riding skill that the successful candidate needs to include:

• Risk Management:Understands how operational risk is managed within the firm and the data sources, tools and governance forums leveraged
• Data Visualization: Ability to apply Data Quality, Data Visualisation, Data Lineage and Machine Learning to develop, implement and maintain a best in class governance and control environment
• Analytical Thinker:Able to analyse data in different ways and highlight the key messages from the data analysis including recommended actions
• Good Communicator:Excellent written and verbal skills given the communication required with global stakeholders. Also able to present and rationaise their opinion to senior stakeholders
• Highly Organised: Able to manage competing demands under pressure for time and manage expectations and across both Controls Management and Operations teams
• Product Knowledge: Familiarity with securities and derivatives processing, asset servicing, mutual fund and hedge fund administration, settlement and collateral management, reconciliations and billing will be preferred

Qualifications

• Graduate in any discipline
• Total experience 15+ years

• 2+ years of Operational Controls/ Risk management experience

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Keyskills :
project managementautomationcost controldeliveryltdroot cause analysisenvironmental impact assessmentroot causemutual fundsdata sciencenew businessdata analysis