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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Network / System Administration |
| EmploymentType | Full-time |
*Cisco VOIP Administrator L2L3 Responsibilities Technical skills The primary purpose of the Voice Specialist is to provide technical support on such network and voice appliances as call managers, communication servers, call center systems, voice applications, voice gateways, IP phones, desk phones and soft phones. Configuration and troubleshooting experience on CISCO Products, Deploy, configure, and maintain a variety of voice technologies. Provide Tier 1, 2 and 3 operational support for deployed technologies such mobility servers, voicemail systems, gateways, and other network infrastructure, operating converged (voice data) networks, including support for CoS, QoS and related quality of service parameters over MPLS backbone, WAN, and voice circuit experience in VoIP environment. Monitor, troubleshoot, and escalate production problems affecting the voice network and applications systems infrastructure. Perform vendor interaction with internal and external support organizations. Participate on project teams to effectively communicate the operational requirements to ensure effective projecttechnology transition. Working Experience The ideal candidate should have 6 years experience in the following areas. Cisco Product Suite Call Manager (CUCM), Contact Center Express (UCCX), CISCO Unity Connection (CUC), Cisco Unified Communications Manager IM&P, Voice Gateways, and related products. IP Telephony protocols like SIP, H323, MGCP, RTP, and different Codecs and so on. Knowledge in the following areas Call Control, Call Scripts, IVR Scripts, CISCO Unity Connection integration with CUCM, CISCO Unity Connection integration. Configuring CUBEother ISR series Routers with full voiceVOIP functionality, Configuring analog gateways (Cisco 29XX) (Cisco ISR 43XX) (VG202204) (VG 224) and ports. Knowledge in TTS prompt Text to speech in UCCX. Knowledge in Voice recording, Cisco Workforce Optimization (WFO) Quality Management (QM) Configuring T1E1 on gateway, configuring translation pattern, route pattern, Configuring HuntPickup groups, etc. Configuring call handler and distribution list in unity connection, Configuring IP phone, CIPC, IM&P and Jabber. Configuring ATA 186 ATA 190 191 Using SCCPSIP with Cisco Call Manager. Configuring voice mail for the users, Configuring speed dial and abbreviated dialing, Configuration via bulk administration. Monitoring via RTMT, generate trace and should have the capability to understand. Troubleshooting CSS and partition issue, call forwarding and voice mail forwarding issue. Troubleshooting MWI issue, Troubleshooting voice mail notification issue via email. Able to implement a UC network, given a design document and customer requirements. Ability to grasp complex design concepts quickly and understand. Ability to troubleshoot implementation problems during migrations. Flexibility in working hours as some migrations will require weekend and afterhours work. Very good knowledge of UCCX product line and technology. Clientfacing skills to include crossfunctional influence, external and internal consultingpartnering. Identify performance requirements and create performance test plan and work on Cisco Finesse, Cisco Jabber issues and Cisco recording software on users desktoplaptop and Cisco AQM. Required Certifications CCNA VoiceCCVPCCNP VoiceCCIE Voice, etc. Cisco certifications,
Keyskills :
quality of servicecontact center expresscisco unified communicationscisco unity connectionip phonesvoice mailip telephonycall managercall controlproject teamscontact centervoice gatewayscall center