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Claims Fraud Specialist I

1.00 to 6.00 Years   Bangalore   25 Apr, 2022
JPMorgan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    Roles and Responsibilities:-Customer FocusTake ownership of each customer while empathizing and prioritizing customer needsResolve conflicts and manage customer expectationsDetermine customer needs and provide appropriate solutions through relationship building Communication SkillsEffective verbal and written communication with both external and internal customersDocument customer account activities thoroughly and conciselyEngage in interactive dialogue with customers through active listening Problem Solving SkillsApproach problems logically and with good judgment to ensure the appropriate customer outcomeMake appropriate decisions on behalf of the customer quickly and effectivelyEffectively prioritize work to ensure efficiencyConduct research as neededAnalytical SkillsCritical thinker and ability to exercise independent judgmentAccuracy and attention to detailRequired to abide by all applicable regulatory and department practices and procedures Computer SkillsFamiliarity with multiple browsers, multiple tabs, window navigation and instant messenger toolsFluency in Windows Operating Systems and Microsoft Office toolsWork Schedule:Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends.Qualifications:-Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to faceMust be willing to work in an environment that requires 100% phone-based customer interactionProficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferredHigh School Diploma or equivalent requiredJPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.,

Keyskills :
problem solvingcustomer supportmicrosoft officeoperating systemsaffirmative actioncustomer interactionwritten communicationtabsbasicmousewindowwindowsresearchkeyboard

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