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Claims Specialist

1.00 to 4.00 Years   Bangalore   26 Feb, 2022
Inspiration Manpower Consultancy Private Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.0 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    ResponsibilitiesAs an insurance claims handler, youll typically need to:
    • provide advice on making a claim and the processes involved
    • process new insurance claims notifications
    • collect accurate information and documents to proceed with a claim
    • analyse a claim made by a policymaker to establish whether it satisfies the policy conditions
    • guide policyholders on how to proceed with the claim
    • identify reasons why full payment may not be made
    • explain to policyholders when their claim is not covered
    • contact tradespeople from a network of approved professionals and arrange for them to make repairs on the policyholders property
    • monitor the progress of a claim
    • investigate potentially fraudulent claims
    • liaise with solicitors, as well as other legal and claims professionals, and negotiate the terms of a claim
    • prepare an initial estimate of costs and then closely monitor and keep a record of costs
    • get advice from external specialists, such as loss adjusters and forensic accountants, on complex cases
    • ensure fair settlement of a valid claim
    • ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
    • handle any complaints associated with a claim
    • manage all administration aspects of the claim
    • adhere to legal requirements, industry regulations and customer quality standards set by the company.

Keyskills :
customer serviceinsurance claims

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