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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Internet / E-Commerce |
Functional Area | Sales / BD |
EmploymentType | Full-time |
About ToptalToptal is a global network of top freelance talent in business, design, and technology that enables companies to scale their teams, on-demand. With $100+ million in annual revenue and over 40% year-over-year growth, Toptal is the world s largest fully remote company .We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.Position DescriptionAs a Client & Talent Support Associate, you will work with a forward-thinking, globally distributed, and fully remote team whose job is to provide exceptional customer service with a strong support-centered philosophy towards Toptal s valued clients and talent.As a member of our Toptal Support team, you will serve as a primary point of contact for Toptal clients, talent and internal stakeholders, independently managing a high volume of inquiries via multiple support channels (email, phone, online chat) and addressing inquiries ranging from simple account updates to resolving complex billing and/or project questions. To be successful in this role, you will be able to own and effectively resolve client and talent inquiries, issues, and concerns while maintaining a high level of client satisfaction.You ll thrive in a fast-paced environment where you will continuously approach problems with a solution-oriented mindset and see each situation as an opportunity to learn and grow.This is a remote position that can be done from anywhere. Due to the remote nature of this role, we are unable to provide visa sponsorship. Resumes and communication must be submitted in English.Responsibilities:
Keyskills :
microsoft accessbankingcustomer servicerequirementsrole playing gamescustomer relationsvirtual teamstechnical supportthrive in a fastpaced environment