hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Clinical Product Support Associate

0.00 to 2.00 Years   Bangalore   21 May, 2019
Covance India Pharmaceutical Services Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
Industryharma / Biotech
Functional AreaAllied Health Services
EmploymentTypeFull-time

Job Description

Provide technical assistance and support to both internal and external customers for incoming queries and issues related to Global Specimen Solutions (GSS) computer systems, software, and infrastructure, to include, but not limited to:

    • GlobalCODE
    • LabCODE
    • snapTRACK
    • GSSOps
    • DeToxify
    • Amazon WebServices
  • Performs query triage by asking questions to determine the nature of the problem.
  • Respond to queries via phone, email or chat.
  • Searches knowledgebase for the problem or similar problems previously reported and provide solution if found.
  • Follow up with customers to gather further details as requested by higher tier support personnel
  • Follow up with customers to ensure issue has been resolved.
  • Create issue resolution entries for submission to known issue knowledgebase
Essential Job Duties:Function Specific
  • Demonstrate the ability to multi-task and manage product support activities effectively.
  • Utilize strong working knowledge of SOPs, validation standards, and work procedures to suggest potential improvements and to provide training and guidance to all staff.
Customer Facing
  • Demonstrate excellent command of the English language, both written and spoken.
  • Demonstrate excellent communication skills.
Metrics
  • Support management of metrics.
  • Assist with investigating or resolving issues of quality as directed.
Staff and Financial Management
  • Understand implications of activities to project budgets.
Process Improvement
  • Suggest process improvements where issues are seen.
  • Support Six Sigma process improvement teams.
Training / SOPs
  • Reviews training materials for staff.
  • Mentor and support other clinical employees in their understanding and execution of system administration responsibilities.
  • Active member of SOP review teams as assigned.
Other
  • Lead or assist with special projects as designated.
  • Perform other duties as assigned by management.
Education/QualificationsBCA, B.E, B.Tech, in Computer Science degree preferably in the sciences or related field, or less than one (1) year in an enterprise and/or SaaS system administer role preferred.Experience
  • Minimum 0 - 2 years system administration experience or equivalent work experience in a regulated (FDA, EPA, etc.) environment preferred.
  • 1 year experience with Amazon Webservices administration preferred
  • 1 year experience with administrating Software as a Service platforms preferred.
  • Strong attention to detail.
  • Problem Solving/Logic Skills.
  • Strong communication and interpersonal skills.
  • Experience with Help Desk software, such as HP Openview or ServiceNow, preferred.
  • Strong MS/Office skills, in particular with Excel and Word.

Keyskills :
communicationroductsupportapplicationsupportspecialistclinicaldatamanagementproductsupportspecialistclinicalsupportclinicalproductsupportskillsclinicalresearch

APPLY NOW

Clinical Product Support Associate Related Jobs

© 2019 Hireejobs All Rights Reserved