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Cloud Based Service Management Process Design Cloud Operations Administrator

1.00 to 2.00 Years   Bangalore   21 Oct, 2021
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,Sales / BD
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com Accenture | Let there be change We embrace change to create 360-degree value www.accenture.com

  • Project Role :Cloud Operations Administrator
  • Project Role Description :Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments.
  • Management Level :12
  • Work Experience :1-2.5 years
  • Work location :Bengaluru
  • Must Have Skills :Cloud Based Service Management Process Design
  • Good To Have Skills :Cloud Infrastructure
  • Job Requirements :
      • Key Responsibilities : A:Monitor the mailboxes/ queue for all the clients where applicable B:Ensure the P1/P2 tickets are responded to within the agreed SLA/KPI C:Call outs to respective teams/On call numbers are made within the agreed timeline D:Send a report at the end of each shift to the required stakeholders on the numbers of incidents addressed P1/P2 report to leadership E:Validate if the incidents have been acknowledged, updated and resolved on time F:Monitor the mailboxes/ queue for all the clients
      • Technical Experience : 1 Experience in Swivel the tickets as defined in the operating model from one tool to another within the agreed timeline 2 Expertise in ensuring the tickets on both tools have same updates and updates to be made within the agreed time 3 Hands on Changes and Problems to be updated in a timely manner and in the format requested/agreed 4 Have a Follow up on incidents/ changes/ problems for updates daily 5 Escalate to the leads if the incidents/ changes/ problems are not updated
      • Professional Attributes : Good Communication Ability to work in 24/7 environment
      • Educational Qualification : 15 years of full time experience
    • Additional Information : NA
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Keyskills :
procurementsalesaccountsbasisbillingservice deliverycost optimizationservice managementcapacity managementprofessional servicesoptimization strategies

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