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Cloud Services Operations

2.00 to 4.00 Years   Bangalore   18 May, 2020
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

About Accenture: Accenture Technology powers our clients businesses with innovative technologies established and emerging changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you ll translate the operational needs of the world s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers your friends, family and neighbors.You ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You ll create custom-designed solutions or integrate our technology platforms with their operations.

  • Role :Cloud Services Operations
  • Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
  • Must Have Skills :Infrastructure Service Management
  • Good To Have Skills :Service Management Governance
  • Job Requirements :
      • Key Responsibilities : Responsible for the delivery of, Incident, Problem, Change Configuration Management Point of contact for the Clients, Service Delivery Managers and Delivery teams Perform an operational Service Management hands on role including: Monitor, manage and prioritise all service aligned queues ensuring service levels are maintained and eliminating backlogs Point Of Contact for driving Severity 1 incidents including internal and client communications Create Major Incident Reports MIR/RCA and monitor
      • Technical Experience : Monitor and manage all severity incidents as per SLA Identify incident trends, manage from identifying root cause through driving identified action items to closure Effective problem management Responsible to deliver Service Reports including, daily, weekly and monthly Service Performance Reports SPRs Identify, investigate and resolve client Service Management issues eg ensuring quality of information in incident, change and problem records is high and issues are managed or escalated promptly
      • Professional Attributes : 1 ITIL V3 Foundation certification 2 Ability to co-ordinate with multiple teams across all domains 3 Has and experience in handling incidents and change management processes E2E
    • Educational Qualification : Graduate
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Keyskills :
root causev3 foundation service levelscomplex systems service deliverychange management problem managementtechnology platforms

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