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Cloud Support Engineer SCD (Storage & Content Delivery)

4.00 to 6.00 Years   Bangalore   22 Mar, 2019
Amazon
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional Areaeneral / Other Software
EmploymentTypeFull-time

Job Description

The AWS Support team is seeking engineers that enjoy solving problems and working directly with customers.This role supports our services that focus on Storage and Content Delivery technologies including S3, SES, CloudFront, Storage Gateway, Elastic Transcoder, Glacier, Snowball and Media Services.You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success.

  • Work on critical, highly complex customer problems that will span multiple AWS services.
  • Troubleshoot application deployments, recreate customer issues, and build proof of concept applications.
  • Dive deep to resolve problems at their root, looking for failure patterns and suggest fixes.
  • Apply advanced troubleshooting techniques to provide unique solutions depending on customer use cases.
  • Leverage your extensive support experience to work with internal AWS teams on improving our services.
  • Drive projects that improve support-related processes and our customers technical support experience.
  • Drive customer communication during critical events
, BASIC QUALIFICATIONS:
  • Bachelor s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field.
  • Experience with Linux or Windows system administration
  • Experience with web-based services and applications, Apache, Tomcat etc.
  • Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, TCP
  • Experience operating and troubleshooting email services and SMTP
Experience In Either :Storage:
  • Understanding of Software Defined Storage (SDS) and Content Delivery Networks
  • Good knowledge of storage protocols: iSCSI, NFS, CIFS, SMB
  • Experience troubleshooting file system, block and object storage
  • Knowledge of large-scale storage architectures and backup/DR strategies
  • Experience troubleshooting file system, block, and object storage
Content Delivery/Media:
  • Understanding of Content Delivery Networks
  • Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming)
  • Experience working with REST API based services
PREFERRED QUALIFICATIONS:
  • Knowledge of client/server and distributed systems / AWS Cloud architecture patterns
  • Experience scripting (i.e. bash, Python, PowerShell etc.) would be an added advantage
  • Exposure to various AWS services would be an added advantage
  • Strong analysis and troubleshooting skills and experience
  • Self-starter who is excited about learning new technologies on a daily basis
  • Excellent oral and written communication skills
  • Customer service experience / strong customer focus
  • Strong multi-tasking skills

Keyskills :
windowswebprotocolsccnasupportdnssciencenetworkingmultiplejavasystemscommunicationpythonhistorytechnicalamazonservices

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