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Cloud Svc Del & Assurance Infrastructure Service Management

2.00 to 4.00 Years   Bangalore   25 Sep, 2019
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareNetwork / System Administration
EmploymentTypeFull-time

Job Description

About Accenture: Accenture Technology powers our clients businesses with innovative technologies established and emerging changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you ll translate the operational needs of the world s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers your friends, family and neighbors.You ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You ll create custom-designed solutions or integrate our technology platforms with their operations.

  • Role :Cloud Svc Del & Assurance
  • Role Description :TBD
  • Must Have Skills :Data Analytics and Interpretation,Infrastructure Service Management
  • Good To Have Skills :
  • Job Requirements :
      • Key Responsibilities : Responsible for the delivery of Contractual and Operational Reports Point of contact for the Clients, Service Delivery Managers and Delivery teams Provide Weekly, Monthly analysis of tickets Drive Improvement though automation and analytics Work closely with the Service Delivery Manager to identify and implement Service Improvements demonstrating an increase in the quality of service and a reduction in cost Participate in client and/or Accenture meetings as required
      • Technical Experience : 1 ITIL V3 Foundation certification 2 Advanced Knowledge in Excel 3 Knowledge on Macros 4 Proficient in data analysis Logical Reasoning 5 Proficient in written and verbal communication 6 Proficient in MS Power Point 7 Have hands on experience in handling ITSM processes
      • Professional Attributes : 1 Has had worked in a shared services environment/ multi-domain client environment 2 Experience in data analysis on Business Intelligence tools Point of contact for the Service Management team for the transition of new clients / enhancements to existing services Working closely with the off-shore
      • Educational Qualification : As per Accenture std
    • Additional Information : Flexible to work in 24/7 shifts including weekends
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Keyskills :
angularjs spring mysql avascript webservices restfulwebservices

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