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Cluster Head

15.00 to 22.00 Years   Bangalore   13 Feb, 2025
Live Connections
Job LocationBangalore
EducationNot Mentioned
SalaryRs 24 - 32 Lakh/Yr
IndustryBanking
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Job Title Regional Manager Business Unit- Retail BankingFunction Business BankingJob Purpose:The role entails scaling up the business for the KCC business for the designated region by developing strategies to expand the existing products, channels, segments and customer base by delivering banking needs to the customers in the most cost efficient and technology effective manner. It includes building up teams, systems, process and culture amenable to the scale and consistency of delivery. Role will closely collaborate with Retail team - Product Head, Operations, Sales, IT, Credit, BIU for same. This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring s the primary bank for all banking needs.Roles & Responsibilities:
    • Grow the AUM base for KCC business solutions and ensure that the overall revenue, cost, profitability and portfolio quality targets are met
    • Lead and direct the State Heads by providing strategic inputs and plans for distribution penetration in current markets as well as future geographic expansion
    • Collaborate with the Product Head - KCC to ensure that the customers are offered the best in class solutions funding/multifunding requirements and key DSTs are appropriately incentivized.
    • Design channel mix strategy and develop constructive relationships with Digital marketplace partners and key alliances
    • Design a fulfilling customer journey leading to customer delight and making IDFC First their banking partner of choice
    • Oversee distribution channel success through RM training, enablement, integration of alliance channels, improved TAT, focused intervention on low productivity locations etc.
    • Ensure the successful adoption of internal compliances & regulatory framework across the business
    • Collaborate with the Head of Collections to drive down the net credit loss and delinquency metrics
    • Manage and improve the customer journey and partner experience to differentiate the bank from competition
    • Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer
    Managerial & Leadership Responsibilities:
    • Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity
    • Create environment for team to focus on automation and digital enablement to fulfil customers needs holistically
    • Attract & retain best-in class talent to meet Banks rapid growth target.
    Educational Qualifications:Graduate - AnyPost Graduate MBA FinanceExperience:18 Years in KCC business banking

Keyskills :
small business lendingfinancial process improvementworking capital controlcreditregional salesbusiness bankingworking capital managementbranch handling

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