Collections Executive

Job Description

Job descriptionJob Title: Collection Support ExecutiveJob Location: BengaluruEmployment Type: Full-Time, On-siteCompany: Confidential (Goodscore)Job OverviewWe are hiring Collection Support Executives in bulk as part of an ongoing expansion plan. The role involves handling customer interactions forloan and credit card collections, ensuring timely follow-ups, and maintaining compliance with defined collection processes. We are planning to hireapproximately 200 executives by the end of March are targeting daily walk-in interviews.Key ResponsibilitiesHandle outbound and inbound calls related toloan and credit card collectionsFollow up with customers regarding overdue paymentsNegotiate payment timelines in accordance with company policiesExplain outstanding balances, repayment options, and resolve customer concernsEnsure adherence to collection processes, regulatory guidelines, and call quality standardsMaintain accurate records of customer interactions and payment commitmentsAchieve daily productivity and performance benchmarksCoordinate with internal teams for case resolution when requiredRequired Skills & ExperiencePrior experience in Collections / Tele-calling / Sales / Customer SupportStrong preference for candidates with experience in:Banks, NBFCs, or Collection AgenciesHandling loan or credit card collectionsGood understanding of end-to-end collection processesGood communication and negotiation skillsAbility to handle customer objections professionallyBasic computer knowledge and familiarity with CRM systemsExperience & Salary Structure (Strictly Adhered To)0 1 Year Experience:18,000 22,000 per month1 2 Years Experience:22,000 27,000 per month2 3 Years Experience:27,000 32,000 per monthSalary Details:Fixed salary structure1% TDS deduction applicableNo Provident Fund (PF)No performance-based incentivesCandidates with more than 3 years of experience will not be consideredFor candidates currently earning incentives, the average in-hand salary of the last 3 months will be evaluated to determine the offer within the applicable bracketWork Schedule6 days working9-hour shift:10:00 AM 7:00 PMRotational week-offCareer Growth & DevelopmentPerformance-driven growth opportunitiesInternal promotions and role advancements based on consistent performanceLong-term career prospects within the organizationCandidate Eligibility Criteria (Strict Screening)Age: Below 30 yearsEducation:10th & 12th: Minimum50% marks (Mandatory)Graduation: Preferred but not mandatory (Minimum 50% if applicable)Languages (Mandatory):Hindi, EnglishLanguages (Preferred):Tamil, Telugu, Kannada, MalayalamDocuments to CarryHard copy of updated resumeImportant NotesWalk-in interviews onlyImmediate joiners preferredStrict adherence to eligibility and salary criteriaCandidates not meeting the above requirements will not be consideredRole: Collection Executive / OfficerIndustry Type: FinTech / PaymentsDepartment: BFSI,Investments & TradingEmployment Type :Full Time, PermanentRole Category: LendingEducationUG: Graduation Not RequiredKey SkillsCollections Process CollectionsAbout companyGoodscore is a fast-growing fintech organization focused on improving credit awareness and financial well-being across India. The company leverages technology and data-driven insights to help customers understand, manage, and improve their credit profiles. With a strong presence in the financial services ecosystem, Goodscore works closely with lending partners and financial institutions to deliver structured, compliant, and customer-centric solutions. Headquartered in Bengaluru, Goodscore offers a dynamic work environment with strong opportunities for learning, performance-driven growth, and long-term career development.Company InfoAddress: BangaloreInterested Candidates please reach out to Sanchari : 91 hidden_mobile or send your updated resume at sanchari.wrootsglobal.in

Keyskills :
recoveriesdebt collectioncustomer supportconsumer debtcollectioncustomer service