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Communication Trainer

2.00 to 7.00 Years   Bangalore   17 Apr, 2023
Transformplus
Job LocationBangalore
EducationNot Mentioned
SalaryRs 5 - 7 Lakh/Yr
IndustryBPO / Call Center
Functional AreaOperations Management / Process AnalysisProfessional / Soft Skills Training
EmploymentTypeFull-time

Job Description

    Hi,We are looking for Voice Coach /Communication Trainer (BPO).Mode of Work: Work From Office.Salary: CTC 6-7 LPAEducation: Any Graduate/ UGLocation: Hyderabad, Chennai, Gurgaon, Delhi, Mumbai, Pune.JOB DESCRIPTION:
    • Voice/Communication coach is responsible for the overall communication & customer service skill wellness for the associates / teams aligned to them
    • Voice/Communication coaches monitor calls and shares feedback with the associates
    • Conduct classroom training / team huddles basis the call monitoring sessions
    • Participate in calibration session within the team and with Quality / Operations when required
    • Provide feedback to associates on positives, areas of opportunity and other observations based on audits
    • Track associates performance after training to ensure effectiveness of training
    • Closely work with Operations and get their input/feedback as to where are the shortcomings in the process
    • Developing action plans and report out the improvement process in the weekly/monthly business reviews
    • Analyze the Audit data, Survey data, prepare & implement action plans
    • Providing inputs to operations on individual capability for better team capability management
    Functional Competencies and skill sets required for the position
    • Should possess experience in to international Chat/Voice process, preferable International BPO experience
    • Should have experience in Language Coaching (Voice & Chat)
    • Excellent Written & Spoken Communication skills
    • Candidate should be ready to work in a 24*7 environment
    • Should have a flair for Customer Service & Sales knowhow
    • Resolves customer complaints by investigating problems, developing solutions
    Interested candidates can WhatsApp their CVs (PDF/Word) HR@hidden_mobile

Keyskills :
voice coachingsoft skills trainingcorporate trainingaccent neutralizationtrailervoiceaccenttraining

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